Joseph B.
NO PAPER TRAIL
I was told I was receiving Blast portable acs. Instead they sent me Blaux acs I opened the box to find cheaply made plastic units. I tried them and they were absolutely terrible If the people that put out this product.were honest they would post a return address in response to my review Let's see if this happens Joe (UPSET AND FEELING CHEATED) I just got a reply from Blaux.com. They said that they will send me a refund if I give them my order number. Well I have no order number since my order was for Blast acs not Blaux which I received. I never got an order number and a post that my BLAST acs were shipped. I HAVE NO PAPER TRAIL, NO ACCOUNT NUMBER, NO CUSTOMER TELEPHONE NUMBER. I did call a telephone number that I was given. The intro said CUSTOMER Service not Blaux Co. Then there was music, then a women with a British prerecorded voice said that they can't handle phone calls to please contact them by, then the call abruptly ended without any info. There was a total disconnect. DEAD END Your reply from Blaux is purely generic and a BLOW OFF. If you genuinely wanted to help me, you would do your homework and help me. DO ME A FAVOR! DON'T SEND ME ANOTHER GENERIC MESSAGE. IT'S AN INSULT TO ME AND EVERYONE YOU DO BUSINESS WITH. PS. THE ACS YOU SENT ME DIDNT EVEN LOOK LIKE THE ONES I ORDERED!!!
Response from blaux.comJun 13, 2021
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please note that we are taking your feedback into account. You have out commitment that we will continue to find ways to improve the product so it can better fit the needs of our customers. Returns are allowed for products received within 30-60 days. Kindly send your order number so we can verify your account and assist your further.


