Sean R.
Blaux...it's pronounced BLOW
I wish I'd read these reviews before transaction with Blaux. I think it's pronounced "BLOW" as in their business practices and products "BLOW". I've been burned before from these type of internet scam fronts. In hindsight the website was not super polished and processing my payment was janky at best. But it seemed to present itself as based in New Jersey so I gave it a go. For $60 I wasn't too concerned about it. I ordered a product the was "in stock" per their website, credit card was charged immediately and I only received a confirmation of my order showing a charge through the Bluesnap payment gateway. More than two weeks pass and no shipping confirmation received and no way to check the status of my order on their website. My spidey senses are now tingling so I contacted the company via website to cancel and request a refund. The initial response from "Echo" was to ask why I wanted to cancel and then to offer me 50% off the purchase price if I don't cancel. That is red flag number 1 and very much part of the script of these offshore webscams. I declined the offer and politely requested a refund immediately. The next day I receive a follow up email to my cancellation and refund request from "Jim". Same thing, Jim offers 50% off if I don't cancel my order. I decline and stay firm on my request. Red flag #2. No reputable online company cuts their margin like this to save the sale when they already have your money. Today I receive one email confirming my cancellation, backdated to my purchase date. I also receive an email from Jim indicating that my refund might not show up on my statement for 5-15 business days due to international banking. That's red flag #3. If a transaction can be processed same day via website then there is no reason it takes 5-15 days to process the electronic (referenced) refund transaction. I help customers setup recurring electronic payments with major payment gateways everyday. These scammers are trying to run out the clock where you can file a dispute with your credit card company. Don't wait around, pull screenshots together and file a dispute immediately if you are in a similar situation. Fortunately they haven't shipped me anything. That is the other side of these scams. Usually the company will hastily ship you some worthless broken thing and then insist you have to ship that back to some address in China on your own dime to get a refund. Usually the shipping costs make it a fools bargain so don't fall for that either.
Response from blaux.comApr 7, 2022
Greetings, Sean! I am sorry to hear that your experience was unsatisfactory. I reached out to you via email. I look forward to your response. Monique from Blaux Customer Care


