BlackstoneReviews of blackstone.com

Reached out to Blackstone Customer Service, waited for over 15 minutes after being forwarded to "priority" service. I left a message that I had to leave from a scheduled appointment and can be reached via the contact info I had on file when I registered my product. Days have passed and no reply from customer service!

We cannot get our issue resolved with a leaky regulator. You cannot get to talk to anyone and we have been on the line several times this week. We have started a return with Home Depot and will not buy another griddle. Horrible customer service!!!! This is brand new and we cannot use it!!!

Grill wouldn’t light and the few times it did wasn’t strong enough to stay lit. Tried reaching out to blackstone several times with several different methods and all of them dead ends. Horrible customer service.

We bought a 22' with table. Pins to hold the griddle to the table would not line up. Sent info to Blackstone, took 5 days for a response. Hubby had to put washers in place to make it safe. One month later, still talking to them "keep cooking on it, the steel should eventually slide into place" they say....can't do anymore." Why have a warranty? Unbelievably poor service. Buy a different brand!

Bought a 36” Blackstone griddle 12/22 , it has started to rust even though I keep a cover on it. They will send another top unit but I have to install and find a place that will take the old unit. Again, only a couple of months old. They did offer me $70 in product, yet the chat was cut off, not sure if I am getting that. Told them I had the unit assembled cause I do not have any skills. I just want to cook not take care of a manufactures defect.

Ordered a 36” Griddle, still under warranty. And bought a cover from them to exact fit on the same day we purchased the grill. We meticulously maintained it properly and out the cover on every time and made sure it was clean. We properly seasoned the grill as I explained we properly maintained the griddle. Called customer support and registered my grille and Nicolel was assuming we didn’t take care of it and I spoke to another rude representative. I will no longer be doing any business with this company.

Ordered a griddle on Dec. 19th, 2022. Delivery date was Dec. 26- 27. Ok, to be expected and was good with it. They are based and ship out of Utah and we are in Wyoming, about 10 hrs away. I watched the tracking until Christmas Eve and over Christmas weekend it ended up in Maryland. We weren't going to get it until Jan. 2-3, which means I would have to ship it to the recipient because they would be back home by then. I called Blackstone and was told it was FedEx's fault and nothing they could do. They wouldn't send another one and deal with FedEx about the lost one. They would not issue a refund until they received the griddle from either FedEx or us (minus a 10% restocking fee and we pay for shipping to them). I won't do business with this company again.

Blackstone's reputation is apparently built on lies. I was asked to leave a review. I gave my honest experience, and they didn't like it, so they told me they weren't going to publish it! Below, I have copy and pasted my actual review, as well as the response I received. I hope this helps people: MY REVIEW: Customer service leaves a LOT to be desired... I have no idea why I was asked to leave a review, but ok...I purchased the griddle from Blackstone, and I was sent an email telling me it was out of stock so my order was cancelled. There was no choice in the matter for me. I sent a reply asking if they could recommend something similar, because I still wanted a Blackstone griddle. I didn't want a refund. I wanted an alternative. I received a reply with a recommendation for another model, and was told to check with local retailers to see if they have it, and just buy it from them. I was surprised by the subpar customer service, but again...this was Blackstone's choice; not mine. It was very frustrating and extremely inconvenient. If the customer service I experienced was any indication, then I would not recommend buying a Blackstone product. BLACKSTONE'S RESPONSE: Josh, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!