BlackstoneReviews of blackstone.com

I purchased a 28” blackstone from Costco. The top was bent at the corner and when I screwed the handle in, the screw broke into the handle. Ended up taking it back and getting the 32” blackstone and the back of the hood was dented in. I call customer service and they said it was on back order for 3-4 months. Meanwhile the hood doesn’t sit upright all the way and almost hit my husband in the head from it dropping down. Seriously disappointed in the two experiences we’ve had with Blackstone. This was supposed to be a nice birthday gift and has become a huge pain in the @$$

I bought the 2417 blackstone...half pellet grill and 22" flat top. Bought it 2 months ago brand new and the smoker already quit working. Called tech support and they were zero help. If blackstone fixes the issue and replaces this $1500 grill that only lasted 2 months then ill happily delete this comment and give them another try otherwise I wont be recommending blackstone to anyone and ill even go as far as talking others out of buying blackstone....built to fail

I will never buy anything that is made or even says blackstone on it. I purchased a camping griddle with the burner on the side. Worst ever!!!!! Only had it two months and the handle broke. Next time we used it the screws that hold the lid on all came out. On the griddle side one side gets hotter than the other. My husband knew I wanted a griddle press yea well he bought a blackstone one and we used it one time and guess what the screw came out of one end of the handle.

just awful. i called to confirm that this could use natural gas. they never called back. appeared was compatable based on online info. it is not. now they want me to return paying shipping and restocking fees. This company is simply awful.

I wanted to share some concerns regarding our ongoing collaboration over the past several days. Unfortunately, I’ve experienced a recurring issue with scheduling. The POC person I’ve been working with has repeatedly canceled calls and rescheduled meetings without providing clear timelines for when these sessions will actually take place.This has led to significant delays, and it’s become increasingly difficult to make any meaningful progress. At this point, it feels like there is a lack of commitment to meeting the deadlines, and the repeated changes are starting to create confusion and bad experience. I believe open communication and respect for scheduled commitments are crucial to ensuring we can move forward efficiently. I would greatly appreciate it if we could establish a firm timeline and clearer expectations for upcoming meetings, to avoid any further disruptions and ensure smoother progress.

Very disappointed in this product. Purchased itn11 months ago. Used it for 2 months had it stored as instructed, always cleaned it after every use, seasoned multiple times, opened it up this year and all rusted. Bought the kit and stone for cleaning, did that which took almost 3 hours to clean and re season. Still looks like vrap don't even want to eat off it. Addressed my concerns and the voidednmynwarrantybdent me a partial frame and refused to replace the grill. $800 poorly spent. Never buy this product unless you are prepared to put more elbow grease into scrubbing rust than you are to enjoy cooking on it.

Horrible corrupt company

Broken rite out of the box, worst coustomer serivice ever.