BlackstoneReviews of blackstone.com

Received the watch in reasonable time. Happy with the look. I have just one problem and that is it doesn't take long to need charging, otherwise I am happy.

Very disappointed in this product. Purchased itn11 months ago. Used it for 2 months had it stored as instructed, always cleaned it after every use, seasoned multiple times, opened it up this year and all rusted. Bought the kit and stone for cleaning, did that which took almost 3 hours to clean and re season. Still looks like vrap don't even want to eat off it. Addressed my concerns and the voidednmynwarrantybdent me a partial frame and refused to replace the grill. $800 poorly spent. Never buy this product unless you are prepared to put more elbow grease into scrubbing rust than you are to enjoy cooking on it.

Horrible corrupt company

Broken rite out of the box, worst coustomer serivice ever.

I was in blackstone steakhouse in Göteborg to eat and I ordered the surf and turf meny, it should have been veal tenderloin, but it was something Else, and it was not god, we where very disopointed ☹️👎

Paid around $1500 for a top of the line product. Used maybe five times before one of the knobs fell off which meant I needed to replace the valve for the entire gas system. A minimum 3 month waiting time for the part. Unreal how poor their response was on this with no alternative to get resolved.

To begin, this is my second grill from Blackstone. 1st was a Tailgater and was a decent grill for the money. Sat outside for several years but other than rust issues, which was to be expected, worked well and I finally had to replace the burners after 10+/- years. No real complaints about the Tailgater. So I bought an "On the Go" and it has lasted about three years before the Grill Box rusted out and the grill grates no longer have a ledge to sit on.- So useless at this point. Oh did I mention it has been under my covered porch for the entire time I have had it. It was about four times the price of the Tailgater and worked fine until it didn't I would think long and hard before I purchased another Blackstone product.

If I could give a minus, I would. Booked an accommodation in Londn via booking.com, hosts being Blackstone Leasing Limited. Booked and paid full amount in October 2023 and dealt with all the requirements of uploading ID etc (although had been asked to send it via Whatsapp, so declined and remained in booking.com). Near the arrival date (JULY 2024-9 months later) I was in communication to try to arrange an early check-in, then suddenly the accommodation was cancelled 3 DAYS before our arrival. They had our money for all that time, no compensation, no apologies, just some Bull about the property having some issues. Absolutely devastated. THEN the property was immediately relisted on Booking.com at a higher price.