BlackstoneReviews of blackstone.com

I bought a Blackstone gas flat top grille from a secondary store. Result: No gas flow at all. Customer Service was readily available but required me to test and disassemble the grille to test parts. Thank goodness I am mechanically inclined had the tools and can diagnose mechanical issues. After sweating in 95degree heat, grill did not work. Blackstone had experience with similar issues as the sing-song customer service lady knew exactly where to look. Results: Ordered a brand new burner unit! WOW what service right? (However I have to disassemble and reinstall at my time and expense) Surprise! Next day email: “Part is Out-of-Stock with no indication when I might have a working grille this year.

I purchased a 36grill almost a year ago. i noticed in assembly it didn't have the heat shield. i called the company and they said they would send it out. from August of last year to May 23 of this year I still havent received it. I have multiple emails from them and multiple promises... burning results. as a grill it works fine. buy it, but know ahead of time they will not take care of issues!!!

To begin, this is my second grill from Blackstone. 1st was a Tailgater and was a decent grill for the money. Sat outside for several years but other than rust issues, which was to be expected, worked well and I finally had to replace the burners after 10+/- years. No real complaints about the Tailgater. So I bought an "On the Go" and it has lasted about three years before the Grill Box rusted out and the grill grates no longer have a ledge to sit on.- So useless at this point. Oh did I mention it has been under my covered porch for the entire time I have had it. It was about four times the price of the Tailgater and worked fine until it didn't I would think long and hard before I purchased another Blackstone product.

We bought a 22' with table. Pins to hold the griddle to the table would not line up. Sent info to Blackstone, took 5 days for a response. Hubby had to put washers in place to make it safe. One month later, still talking to them "keep cooking on it, the steel should eventually slide into place" they say....can't do anymore." Why have a warranty? Unbelievably poor service. Buy a different brand!

We have a food truck in utah I installed the 32 inch propane .we have friers and a lot of other amenities along with a full menue.the problem being we cook 200 plus burgers a day on the black stone it won't hold temperature this cook time increases along with cold spots.there for for the average griller great commercial use no.needs better grease solutions better temp control I give it 1.5 on a scale 1 to 10