BlackstoneReviews of blackstone.com

I rarely write reviews and have never written a poor one except for this . Bought the 2355 model griddle . Once assembled , the control knobs failed to depress . Called customer service. Wait time 1 hour . Finally after 3 days . 4 including the holiday I was able to speak to someone via chat after answering the most circuitous question menu to finally reach a person . Explained to knobs didn’t depress and actual control mechanism did work but without the knobs . No problem they will send me new knobs but they are “alternative “ knobs and not the originals that go with the griddle . Fine . How long 7-10 days . How long to get the original knobs since the griddle is 48 hrs old and not used ? Can’t answer that . Wow My suggestion is don’t buy the product . If there is an hour wait for customer support and they can’t replace the most basic of elements of their product , they’re out of business they just don’t know it yet . Complete waste of money

Blackstone Canada as well as Blackstone USA Grilling company has possibly the worst customer service I have ever seen. I ordered a 2000.00 pellet grill, yes that is how much it is with taxes in Canada. I received it weeks ago and have been trying to get it to work ever since. The smoker will not heat up and is obviously defective. They refuse to return calls or email back. The chat function is useless. It was mailed to me it is huge and weighs an incredible amount so it is not simple to just mail it back.

Purchased griddle leg kit,6.2.2024, looks nice, properly packaged, and that's about it Junk, plain and simple. Half the screws started to strip out when attempting to remove the to make the adjustments necessary for my grille Definitely will not recommend this product to anyone, will not take another one in exchange, not worth the time and effort

As per internet information...online money earning making ...so I deposited 300 rupees.. but again I was being asked to deposited more money

I bought one of the griddle combo online, and the airfryer never worked so have tried to get help online numerous time and for hours, and never got connected with a live agent. I have called them and pressed 1 for customer numerous times as well and it never connects to anything. It keeps repeating the same greetings… I have never encounter such poor customer service before. It stooped down to a new level! Avoid!

Customer service so bad it puts me off the brand. Made 1 order - first half arrived 3 months late, other half a month later. No notifications about the order been split, expected delivery dates, apologies etc. Avoid buying from this place

I won a Blackstone griddle in a silent auction, 22 in. I have always wanted a griddle and it is awesome to cook on one now I only wish I had a bigger one. I have cooked everything from breakfast to smash burgers and everybody raves about how good it is. I know it takes being a good cook also but I really enjoy cooking on this. It is great for camping with the 1 lb propane capacity and I look forward to someday getting the bigger griddle.

Unit was defective. Tried to resolve it with customer service but basically did not offer anything of value for a bad and dangerous experience.