Hossain Doula R.
They have deducted money from my credit…
They have deducted money from my credit card and PayPal showed success however their system is showint cannot ship to my country. Is this a joke. Either you deliver my product or refund.
Do you need help with your Blackmagic product? Here are a few resources that can help: Online Support Center - The Support section of the Blackmagic website contains FAQ and support notes for each product. You can also submit an email to our support...
Blackmagic Design (blackmagicdesign.com) has 103 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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103 approved reviews, newest moderated first
Hossain Doula R.
They have deducted money from my credit card and PayPal showed success however their system is showint cannot ship to my country. Is this a joke. Either you deliver my product or refund.
James Mc L.
Impossible to download. Spent three hours downloading three times only to find it can't be opened. Usual free download not worth a ....
Boyd S.
I have been a user of Blackmagic Design for years. Can't say enough good things about their products and support team. With a video production experience spanning 30 years+, I can honestly say Blackmagic Products work reliably and are constantly updated with new features. Black magic products have helped me produce over 4000 online meetings with a 99% success rate!
David P.
After using Final Cut Pro & Adobe Premiere for several years I tried Davinci Resolve. The software beats the hell out of Final Cut Pro, Leaves Adobe Premiere well and truly behind, and the knowledge and service from the support staff at BlackMagic Design is the benchmark of what other companies need to aspire to. I phoned with 5 problems (due to my lack of knowledge) and all were promptly addressed, along with additional assistance - try getting that from Final Cut or Adobe. Not only that, but even the full studio version of the software which I purchased is a one off "own forever" purchase, that is cheaper than and adobe license for just 12 months. The product is Far superior, the service has been incredible, and the price is cheaper. I don't understand why Adobe Premiere are still in business with this competitor around! Lastly, thank you to Jonathan and Warwick in the Melbourne Support centre for your incredible help and service today.
Mr S.
Support generally poor (the answer is nearly always to buy something newer) and brainwranglingly stupid design flaws - e.g., for Hyperdeck recorder you're forced to waste disk space by capturing 16 channels of 48/24 audio when you might only need two (i.e. no means of selecting number of audio channels during capture)
Eric S.
The Black Magic 6K Pro is an incredible camera. It is extremely easy to work with and produces fantastic footage. In addition, DaVinci Resolve and Fusion Studios are both outstanding applications. The company has made shooting and editing indie films painless.
Alex
Adobe was breaking into my bank account and now with Davinci Resolve, my money is safe and sound. I really love all the functions offered and there are tons of tutorials on YT to learn. Free version is more than enough for most average amateur video editors out there. Keep it up guys!!
David Berlanga C.
Hello everyone. I am going to tell you my case, and I am going to tell you my experience with Blackmagic technical service, and why I do not recommend that you buy anything from this brand. I have a pair of blackmagic 6k pro. Under warranty, one of them got a speck of dust between the sensor and the glass that protects the sensor. Most of the stores I took it to to quickly repair this told me that they had to disassemble the camera, and therefore it was better to send it to Blackmagic, since nothing should get into that part of the camera, and even less in a camera with less than 150 hours of use, always in recording studios. To my surprise, the technical service takes more than 4 weeks to receive and repair the camera... but the biggest surprise is that they told me that this was not covered by the warranty, and that I had to pay more than 600 euros to repair this . ... That is to say, they wanted to charge me that amount for removing a glass from the sensor, which must have been bad because it was not completely watertight, removing a speck of dust and putting in another glass... The truth is that the worst technical service I have ever seen in the audiovisual sector. I hope that my experience helps you, to know what can happen to you, if you have any warranty failure. If something as simple as removing a speck of dust in a system that is in principle protected, they say it's your fault, and they want to charge you that crazy amount of money, I don't want to imagine facing a bigger problem.