Blackmagic DesignReviews of blackmagicdesign.com

Davinci resolve ist für mich die das beste programm auch die gratisversion ist sehr gut

After using Davinci Resolve for a while, I am unfortunately very disappointed with many aspects. Constant bugs, old-school settings and functions that they have refused to update, and now.. I have lost all my projects, because I backed up the wrong instance of the "Blackmagic Design" folder. Apparently two identically named folders are created when Davinci is installed, with only the one hidden in Appdata storing backups. Before sending my laptop in for repair I searched and got the answer; backup the "Blackmagic Design" folder. I did so, only to realize it was the other "Blackmagic Design" folder (that I didn't know existed) I should have backed up. Many others have complained about this with no real response from Blackmagicdesign. Great. When I was initially introduced to Davinci, I was hoping for it be the future, but now I fear it. Because it seems we will only get more of the same old shit Above has been doing for so long.

Bad service, and the cameras don't last. They break down easily and you don't get any support.

Support is really bad, and the camera's are unreliable. They never last more than a couple years.

Die Pocket Cinema Kameras sind ein tolles Stück Hardware, DaVinci Resolve das mit Abstand beste Videoschnittprogramm, es sind permanente Lizenzen mit allen zukünftigen Upgrades kaufbar, was heutzutage richtig erfrischend ist, die PCC hatte einmal ein richtig tolles Update gratis bekommen, und ihr Kundensupport geht weit über das Mindeste hinaus, was ich bei einem Reparaturauftrag mitbekommen durfte.

We have been working with DaVinci Resolve for years and undeniably it is a powerful and feature-rich software. Blackmagic continuously adds impressive new features, which we really appreciate. However, the support experience is seriously disappointing. Despite its strengths, DaVinci Resolve suffers from numerous quirks and bugs that disrupt our professional workflow. As users, we want to communicate these issues to Blackmagic so they can be addressed effectively. Unfortunately, every attempt to contact support feels unnecessarily complicated. Instead of a straightforward support email or a user account system that tracks your requests, you are required to fill out lengthy contact forms with personal details for every inquiry. There is no way to maintain ongoing communication or have a consolidated support history. This outdated approach to customer support makes it hard to stay in touch and leaves professionals feeling frustrated. Blackmagic should consider implementing a proper support portal with user accounts to better serve their dedicated user base.

Using black magic always bring out the real picture, kudos to the entire team keep winning

un anno che provo a contattare il supporto per sapere come riparare la mia 6K pro con pixel bruciati e rispondono solo con il solito messaggio di risposta pre-impostato, se chiamo al numero non rispondono mai e non ci sta nessuno che parla italiano. Il peggior servizio di assistenza. I prodotti sono buoni sicuramente ma se si riscontra qualsiasi problema la soluzione è acquistarne un altro nuovo perché non esiste nessun supporto tecnico, ecco il motivo per cui non bisogna acquistare prodotti Blackmagic. Il supporto post vendita è inefficiente anzi inesistente. Una vera vergogna, quasi un anno di mail inviate al supporto tecnico e mai una risposta. Spero che risponderanno almeno al mio legale