Blackmagic DesignReviews of blackmagicdesign.com

Seit Ver. 20 einfach schlechter geworden

We have been working with DaVinci Resolve for years and undeniably it is a powerful and feature-rich software. Blackmagic continuously adds impressive new features, which we really appreciate. However, the support experience is seriously disappointing. Despite its strengths, DaVinci Resolve suffers from numerous quirks and bugs that disrupt our professional workflow. As users, we want to communicate these issues to Blackmagic so they can be addressed effectively. Unfortunately, every attempt to contact support feels unnecessarily complicated. Instead of a straightforward support email or a user account system that tracks your requests, you are required to fill out lengthy contact forms with personal details for every inquiry. There is no way to maintain ongoing communication or have a consolidated support history. This outdated approach to customer support makes it hard to stay in touch and leaves professionals feeling frustrated. Blackmagic should consider implementing a proper support portal with user accounts to better serve their dedicated user base.

Great products, however lacks quality control. Seems like many products, mine included, have various issues. Customer service has not been impressive either. In fact, rather poor.

Davinci resolve. Free but... argh. Please remember Render settings! Don't create the project in wrong size. Don't name render to timeline1 if there is only 1 video clip in the project.