Blackmagic DesignReviews of blackmagicdesign.com

Consistently the best experience I've had from any Tech company. Quick to respond via email, and phone support available when needed. Honest and genuine support on software and even very old hardware.

Uso il loro software di montaggio video (Davinci Resolve) per i miei video amatoriali. Ho apprezzato la possibilità di avere la versione gratuita che ho usato con grande soddisfazione. E' un software in continua evoluzione, ed ora è anche in italiano. Gli ultimi aggiornamenti relativi alla versione 19 (in versione beta), il loro forum ben seguito e la politica di acquisto della licenza a vita, mi hanno convinto a comprare la versione Studio del loro prodotto.

Big shout out to Manny Santoyo. Super helpful and patient dealing with a firmware update. Problem was resolved. Amongst the best support experiences I've had.

Disability discrimination! I liked the DaVinci Resolve Studio free version so much that I paid £245 pounds for the paid version back in October, but the paid for features didn't work. I requested help and I was sent a link. The emails I got didn't communicate well. There was literally an email saying, 'your details are...' and then a series of numbers with no explanation as to what the numbers meant or how to activate the paid for version. Unfortunately around this time I had a Lupus flare-up (which lead to extreme fatigue and brain fog) I spent November, December and January unable to do anything, missing a lot of work etc... I spent February and March recuperating and trying to catch up with work. It's now April and I finally am getting to deal with some of the things I hadn't been able to put my attention on over the past 5 months. I contacted Blackmagic and explain I had never gotten their product working and could I just have a refund. The response: I got an email saying they 'did not believe I had never used their product or that their had been an ongoing issue.' (I have that in writing) I then phoned up and tried to explained about my Lupus and the way it effects me. The woman on the phone talked over me as I tried to explain this. Because she was talking over me she couldn't hear what I was saying but at some point laughed at me and said, 'Oh so you haven't been able to call us due to fatigue for 6 months.' Had she listened while I spoke she would have understood that it's not that simple, whenever you have energy, you will have a pile of things that need seeing to first, and often those are extremely basic things like basic medical care. I wish we lived in a worked were people were more understanding of disabilities and wouldn't belittle people when they try to advocate for themselves. Whether or not they would agree a refund doesn't excuse this treatment.

High professional video editing software which is free, stable, extremely powerful but fiddly to use.

I am impressed with Resolve and I wanted to do the right this and buy the studio version to support them. I went to buy from their website and it directed me to paypal. I dont remember my password for paypal as I never use it. I paid as a "Guest" but then there was some error and I got redirected back to Blackmagics web site. Stupid me tried again and the same thing happened. I then checked my bank account as sure enough I was charged twice but because of this error I still dont have a software key and a refund for the extra purchase. Paypal customer service was pretty good and basically said Blackmagic will have to cancel the payment on their side. Blackmagic customer service kept telling me it was a paypal problem and they'd refund me all my money. A week later I still dont have my money back. Black magic also tried to get me to buy from a "Reseller". Clicking on those links you get directed to production companies etc where it is even harder to buy Davici Studio. Total craziness!! I still want to buy their program but dont want to try again untill I get my original 2 purchases of almost $1000 canadian back. It just seems and feels like they really dont care. Very frustrating. All I was trying to do was do the right thing and buy their software instead of using it for free.

I dropped adobe like a hot potato when I found out about resolve. Then I found out about their cameras [they rock]. These guys are top dogs and they are great innovators.

Great support..very friendly and knowledgeable. Really nice to feel that they value good staff, so the end consumer gets the support they need.. 5 stars