Taylor M.
Support is always amazing
Support is always amazing - had Jack help me today and he was extremely helpful
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Blackmagic Design (blackmagicdesign.com) has 103 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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103 approved reviews, newest moderated first
Taylor M.
Support is always amazing - had Jack help me today and he was extremely helpful
MT
We have been using Blackmagic Design products in our recording studios for many years and have generally been very satisfied with the quality and value of their equipment. Unfortunately, our experience with their technical support has been extremely disappointing. Four months ago, we reported a critical issue affecting a device from their IP 2110 product range. After investigating, Blackmagic support confirmed that they were able to reproduce the problem on their side, which clearly indicates that the issue is real and not related to our environment. However, since then, nothing has progressed. We have received no meaningful updates, no workaround, no timeline for a fix, and no indication of whether the problem will ever be resolved. Communication has been very limited, and it seems impossible to obtain information from the product management team. As a result, we are left with a brand-new device that cannot be used because of this bug. For professional customers who rely on their equipment for production environments, this level of support and issue management is simply unacceptable. While we remain satisfied with many Blackmagic products, the lack of transparency, accountability, and responsiveness when dealing with confirmed bugs has seriously damaged our confidence in the company.
Tito R.
I purchased DaVinci Resolve Studio for its advertised AI audio tools, but the text-to-speech feature (Speech Generator) is deeply disappointing. The native voices only work properly in English; when using other languages, the AI applies an unusable English accent, forcing us to rely on third-party platforms. Furthermore, alternative options like AI Voice Training impose an unadvertised, strict 8 GB VRAM hardware lock that completely blocks me from using the feature. Had I known about these language and hardware limitations beforehand, I would not have purchased this software, as this was the main use I intended to give it.
Dacian A.
If you want a piece of software that turns a three-second task—like making a simple image background transparent—into a forensic investigation through hidden nodes, obscure luminance keyers, and algorithms that choke on static pictures, DaVinci Resolve is the absolute champion. On paper, it can do everything; in practice, it makes the simplest operations feel nearly impossible. The interface seems purposely designed to make you waste time hunting through non-intuitive menus for options that should be right at your fingertips. A deeply exhausting experience for basic graphic tasks.
Bek
This program is exactly what I expected it to be. After watching some videos to find the best solution, I found DaVinci. The free version is to download on their site (not the studio one) and the place is yours. Basic creations are simple with the 3 first windows (media, cut and edit). It took me 1 week to create my first one, the process is time/effort worthy. Moreover, it is easy to say that there is room for improvement. Indeed, the editing part (transitions and colors) is where I think real business is. I recommend using Shutter Encoder to adapt video frames and quality. For pure beginners, this is not the solution. It is to be used for people who have time to put in the work and who know basics of video editing.
Kilian D.
Es gibt keine besseren Apps für die Videobearbeitung als DaVinci Resolve alle anderen kommen da nicht einmal annähernd heran. Die Software ist in jeder Hinsicht extrem flexibel: Du kannst das Color Grading und die eigentliche Videobearbeitung in einem einzigen Arbeitsgang erledigen, ohne auf mehrere Programme zurückgreifen zu müssen. Zwar erfordert die Eingewöhnung etwas Zeit und die Lernkurve kann durchaus steil sein, doch stellt dies absolut kein Problem dar 😀
Pavel D.
I don't know how it is in the paid version, but the free version is designed in the style of "why make it simple when it can be complicated"... Another major problem: inability to turn off power-intensive features . In other words, even though you plan to create a simple video, all the advanced features of the program will be loaded - and on a slow PC it will then be practically impossible to create that simple video. It can't be that difficult to give the option to turn off advanced features.
William M.
Free alternative this , free alternative that , honestly bro , trying to record a simple voiceover for a video has been the most time consuming frustrating thing ever , you’d think it’d be a simple press record and talk but nooooo, gotta spending 7 hours in the f—-king settings to make a 10 mins video . Never had this problem with Adobe