Bits & PiecesReviews of bitsandpieces.com

Wish I had read the reviews before I ordered. It’s not a Canadian company, products are shipped from out of country and take too long to arrive. Products are garbage. Customer service is horrible and if you want to return something, it costs even more. I asked 3 times for a refund on the shipping cost because items arrived too late, but all they would offer was $5 off next order, like I’d ever order from them again. Definitely not worth it. Save your money and order from Amazon or directly from china. They are ruining their business one customer at a time

Delivery took forever! Made 2 Xmas gift orders. Ordered 12/11/21 shipped via Fed Ex Smartpost and arrived - no kidding - on 1/18/2022! Over a month! Second gift ordered 12/10/21 shipped via Fed Ex Smartpost was delivered on 12/31/2021. So, gifts were not delivery in anything close to a timely manner. Never received any emails from Bits & Pieces after a sinlge shipping notice with tracking number for each order. Nothing saying delivery would be massively delayed.

Horrendous customer service! They will not stand behind their product and pass the buck to Amazon. I spent hours assembling a puzzle I had hoped to frame, only to find the two remaining pieces, although the correct shape, just wouldn’t fit. To top it off the image on each piece doesn’t match - close but not quite. I simply requested a replacement not a refund. Of course, the return deadline for Amazon orders has since past. Shameful that a well known brand treats their customers so poorly. I had planned to order a puzzle easel from their website. Now I’ll be looking elsewhere after wasting both my money and time.

Do not ever order from Bits and Pieces. They are not a real company, just a few phones that call and order your Product from the US to ship to you. They will only use Postal service, making a profit on that and blaming Canada Post for problems. The problem is, Canada Post also adds their useless, unreliable, and slow service, so ANYTHING you order will take more than a month. Their puzzles are made with very low quality, if you ever do get it.

I wanted to support a Canadian company and found out my order was coming from the US. Placed my order on Nov 5, shipped Nov 10 and I followed up Nov 17 as item not received. I was advised to wait a few more days and no tracking number can be provided. Followed up on the 25th and requested a refund and to have package redirected (if it really did ship from US). I was told because it was shipped they would not process a refund even though they can’t provide confirmation of the same. They can’t tell me where it is, only it’s in Canada somewhere or, when it might be delivered. I feel delivery issues are not my responsibility and at no point was I made aware when placing my order it was coming from another country. This is definitely misrepresentation. Very poor customer service and no customer satisfaction.

I made a purchase online on October 6th 2020 and was charged $12.99 for shipping. I called today to find out the delivery status since it has already been 14 days and was told it has already been shipped and I would receive it this week. Upon logging in right now I see that it was just shipped out today and showing a delivery between 1-11 business days which means I could get it almost a month after my purchase. I would advise to call and find out the delivery time before making a purchase online. False information regarding delivery!!!!

We bought a cube puzzle box and could not move one of the sides of the box. Hoping this wasn't due to user error, we called customer service and explained our problem. They offered to refund our money, but we asked for a replacement. We just got it yesterday and were able to solve the puzzle box. We took the other box and carefully took it apart to find one piece was accidentally glued to another. So glad the customer service department took our complaint seriously and helped us out without any hassle.

Just been informed that they cancelled my order 2 weeks ago, without telling me anything, because apparently they can't send outside UK. They also took a week to apply to my query. I wish I'd looked here first.