Bits & PiecesReviews of bitsandpieces.com

Received broken puzzle board. Want to return it. Customer service no help and they do not give return labels.

They have no helpful customer service. The reps can't do anything. Delivery is a problem. My 7-10 days delivery has been WAY LONGER and a nightmare from FedEx as well.

Advice to consumers:DO NOT give this company your email address when dealing with them. I ordered something a year ago and did so. Ever since, I have received one or two promotional emails A DAY. The company does not offer an "unsubscribe" function on its site, which I believe is illegal. And they never respond to my requests to stop the emails. To date, I have received 382 unwanted emails from them. Don't do business with this company.

This company has a good selection of great puzzles at a lower price point then many other brand name puzzles and so I purchased 3 of their puzzles earlier this year. However, I was disappointed with the quality. The random cuts can be somewhat challenging as the pieces don't lock well and because the pieces are thinner then some higher priced brands, they tend to shift easily on the puzzle board or sections sometimes buckle easily.

This must be the most incompetent and dishonest company doing "business" out there. DO NOT USE AT ALL, esp. for XMAS ! Two puzzles arrived back to back. BOTH puzzles had between two and four pieces missing. Simply keep on scrolling to find this and even more egregious offenses being perpetrated by Bitsandpiecespuzzles. Bruce C.

We have done jigsaw puzzles for years including many from Bits and Pieces. As we were nearing completion of our last Bits and Pieces puzzle, we found several pieces were exact duplicates of other pieces and didn’t fit in the puzzle. The duplicate pieces were the same shape and the same picture. We also found a small section that had no pieces so we were not able to complete the puzzle. We contacted the company and sent several of the duplicate pieces with the letter. I said that I expected a response. When we didn’t get a response, I sent a second letter requesting a refund. Still no response. My thinking is that Bits and Pieces does not have a customer service department. We will not ever buy Bits and Pieces puzzles again and suggest that you do the same.

I ordered a Standard Puzzle Plateau (1,000 Piece) which arrived quite quickly and is what I expected. With the receipt letter I was told that if I ordered within the next 30 days they'd take 10% off!!! As my wife wanted some new puzzles she gave me the info for them and I placed the order and tried to get the 10% off but nowhere on the order form would it accept this. I sent the company an email asking why I could not get the promised 10% off my order (which was over £60) but have had no reply. As I am an O.A.P. that 10% means a great deal in these hard times when trying to keep the books balanced with the cost of living crisis.

Missing pieces. Puzzle was cut poorly and would not match. They sent me another replacement and the same problem occurred. I had extra pieces and they did not match. I will never order from them again. I was very frustrated with the purchase. I will never recommend them to anyone.