bistroMDReviews of bistromd.com

Overall I a very happy with this program. I suffer from a severe and chronic painful condition that affects my quality of life. I often shopped for healthy foods and became frustrated at how often much of that went into the garbage because I was too ill to cook it. On this program I have healthy meals each day and all I have to do is remember to take it out of the freezer the night before and then heat it up. I like the variety, I like how easy it is to select those items that I enjoy, and if there is an occasional dish that I do not care for, it is very easy to remove it from my menu and it is never shipped to me again!!! And without even trying I have already lost 28 pounds just by eating the food as it is shipped to me. I hope one day my condition will improve and I can return to my "normal" life in which I enjoy cooking, but until then I am thankful that I found this program!!!

So far I have enjoyed most of the meals I have tried from BistroMD. The service is a little on the pricey side but it definitely saves me on busy weeks when I have no time to cook. Also the VIP table community is a great way to learn about some new things and also receive great rewards. I had an issue with delivery of my meals once with the tracking info not being sent but it has been smooth sailing since. My only 2 issues are I don't know if it's actually helping me to lose any weight and I don't really understand how the interaction with a nutritionist is supposed to take place. The latter could probably be solved with some more research on my part. Overall I like the program and will continue with it since the food itself is very tasty and easy.

Incredibly bland. The "street tacos" were inedible. Cancelled after my first order. The food looked delicious, but taste like hospital food at best.

Food is good....weight loss is occurring without hunger....it is a bit pricey. Like the option.of changing from 7days a week to 5 days a week to increase my own responsibility to make good choices to maintain and continue weight loss progress.

I am an 85 year old senior who recently ordered from Silver Cuisine by BistroMD. Although the ordering and shipping arrangements on my first order were a fiasco, everything worked out well and the food was good. I looked forward to my evening meal, so no complaints there. What happened with my 2nd shipment was unacceptable. Although the order came a day late (7 days total), I was pleased when it arrived. When my daughter opened the box, she found that the dry ice bag had opened and contaminated the meals - there was dry ice everywhere!! One meal tray had broken and exposed the meal, and all of the remaining meals had dry ice on them. Neither of us felt that these meals were safe to eat, and my daughter was fortunate that she did not burn herself in the process. My daughter called customer service fully expecting either a refund or re-shipment of the order at no additional cost. We got neither!! The agent "checked with a dietician who said the meals (with the exception of one) were safe to consume." Really? Safe? There was dry ice everywhere, and my daughter was fortunate not to burn herself in the process. My daughter sent a long email of explanation with pictures and when the agent called back, she informed her that the "best they could do, was to give me a 25% discount on my NEXT order". Really? What next order? When my daughter asked to contact the "supervisor" who made this decision, she refused to give me the information. I cannot believe the lack of customer service with this company. This is not fair - especially to seniors, who are more likely NOT to bother with any follow up; especially if they do not have an advocate. My daughter explained to the agent that this was unacceptable, and the follow up we will be taking as a result of the dissatisfaction and non resolution. I suggest you do the same, if you are not satisfied with this company. 1. Call your credit card company to initiate a formal complaint and investigation for a refund. 2. File a formal complaint with the Better Business Bureau 3. File a formal complaint with the Attorney General's Office 4. Tell everyone you know, NOT to do business with this company. WE NEED TO TAKE A STAND AGAINST POOR CUSTOMER SERVICE, AND HOLD COMPANIES ACCOUNTABLE - AND TO THE HIGH STANDARDS WE HOLD OURSELVES TO! Maureen

I have been on the diet for 10 weeks and lost 20 pounds, which is just what I expected with my age and exercise level. My daughter started before me and is consistent to exercise and has already lost over 60 pound. I love the taste of the food and if something is not what I like, I take it off my list. I have canceled deliveries when I am on vacation without any problems. I have been on many diets with success, but this is different. With all of the food planned out for me, it is like being on vacation from the worry of what to eat, followed by guilt that I should have made better choices. All the worry, shopping and preparation is taken away. And...The food tastes really good.

UPDATE 6/9 - Customer service is going to refund me for my purchase. I've been checking my credit card account and it has yet to be reversed. Hopefully this will be resolved soon as promised. 6/7 - I'll be going on vacation soon so I requested to skip a week. I then received an email informing me of the tracking number for my delivery. I called to let them know that I skipped my week. I've read the blurb about shipping deadlines - it's not clear AT ALL and by the looks of the reviews on this page, I'm not the only one who has had this issue. Further more, when I looked up the tracking number provided, the package hadn't even been shipped so why can't they stop the order? I've belonged to a few other food delivery services and have had excellent experiences. Based on the customer service I received (pretty much telling me the slip up is my fault - nice way to keep customers, bistroMD) I will be warning people to not join this service. The customer service agent would not refund my order, and imagine this - a supervisor was conveniently away when I called. The service isn't cheap and I refuse to pay for something that I'm not going to use.

I have been on the program for 3 weeks and thus far I am impressed with the food and the service. I setup a personal call with the dietitian which was very informative and motivating for me!