Chuck
Rude customer service overall aggravating experience
Customer service representative was very rude to my wife when she wanted to change her plan. The website is not very well built and doesn't seem to work properly. For example when we placed our order we got no confirmation it went through, just a blank screen. We only knew it went through when we got an notification from the credit card company. The next thing that really bothers me about bistroMD is that they charge you weeks in advance. You get charged for the second week before you recieve the first week. And the third week before you recieve the second. The whole reason my wife tried bistroMD was to reduce stress and make healthy eating something she didn't have to worry about. unfortunately so far the experience has pretty much been the opposite. The sad part is for what the food is my wife thinks it tastes pretty good. And I could overlook issues with ordering and the website if the customer service was helpful or at least decent but unfortunately that has not been our experience.
Response from bistroMDMay 10, 2018
Hello Chuck, we're very sorry that your experience with bistroMD has not been the best. We strive to provide the highest quality customer service in the industry, and this frustration is not the kind of experience we would ever want you to have. A confirmation email should have been received when placing your order. If our billing policies were not clear, we do apologize for any confusion. We would like to resolve any issues or concerns that you have. Since your review is not attached to an order number or account, do you mind contacting our team directly so we can handle this matter for you? We appreciate your patience and hope that we can turn this around for the both of you, so we can help your spouse achieve her health and wellness goals.




