bistroMDReviews of bistromd.com

***Update: Customer Service contacted me after reading this review. Since my first delivery was delayed and this caused me to not be able to try the food before the next order was due they refunded me the cost of both shipments. Very please they rectified the situation. Good follow-up customer service. The food is horrible and their shipping policy doesn't work at all. I ordered my first delivery and it wasn't delivered until Monday of the following week. I tried the food and didn't like it at all. On the same day, Monday, I went to my on-line account and cancelled my account. On Tuesday I received an email saying my net shipment was in pre-shipment status. The tracking number had been created by FedEx but it had not been shipped. I called them and the operator told me that because it was done on-line I couldn't cancel but that if I had called in person I could have cancelled it. How in the world was I supposed to know that?

My initial order with Bistro MD was initiated on a Wednesday at the end of their order cycle, which caused them to void the first week delay of my deadline to edit my second week shipment. After receiving a phone call voice message today (6 days after my order) from BistroMD stating that the last day for editing my next weeks order was tomorrow, Wednesday, I called mid-day today, and requested that they honor what they state in the website regarding the Sunday deadline for first week buyers. I had not yet received their food, and tracking information indicated that I would not receive it for two more days at the end of Thursday, now nine days after my initial order. All they gave me was The possibility of reviewing the next order til Thursday at 5 pm, rather than honoring their own statement. There was no possibility that I could've tried any of their food by that time based on the tracking information. The policy description on the website is confusing and contradictory and very poorly structured. First week buyers should be given time to try the food before being required to commit to a second week of food, particularly at the average meal cost of more than $9 dollars. They state on their website that the reason for an amended deadline for first week buyers Is so that customers will have had a chance to try the food, thus effectively a fraudulent statement for first week buyers. My initial order was made on a Tuesday at 2:59 PM, my food arrives late on Thursday of the following week, and I am penalized for their slow shipment of the food.

I found some of the food excellent, while other selections were just plain awful, with no real taste. Some of the lunch/dinners had high sodium content over 500mg, when I do not salt anything. I had to toss out those with too much sodium. When I filled out my preferences and deleted entrees like tofu, tilapia, and catfish, I still received these in my orders. The best dishes I found to be the salmon and sea bass entrees. The worst the meatloaf (the meat had too much fat and was greasy). Overall the pricing was too high to maintain a subscription.

Meals are not consistent in flavor. Company often substitutes meals which is not ideal as you often pay for choices you didn’t make. Not a really consistent meal service

Wonderful service. Bistro MD takes the mystery out of how to get my father the medically regimented meals that he can’t reliably get from the facility he lives in. There are plenty of options and choices available.

The food is very good and I feel satisfied without cheating! I like that the items are not processed which makes me feel that it's a more healthy option to Nutrasystem or Jenny Craig.

Food is great and losing weight!! Had a little issue with shipping and company was very quick to fix everything right away.

1. No satisfaction guarantee. Unlike many similar services, they offer no satisfaction guarantee. Terrible - how did I miss this when ordering?? 2. The food is no better than, possibly worse than, your below average frozen TV dinner. The presentation is poor, the quality of the food is poor (soggy, soft, overcooked vegetables), LOTS OF OKRA IN TOMATO SAUCE as your side dishes, portions are very small. The portions worked for us because we don’t eat much, but for the average person, the portion size is more like a childs portion. For example, you may get 1/2 cup of veggies or less and the protein serving is about 2-3ozs if that, very small. Considering you are paying $13+ per serving, it’s really not worth it. 3. The ordering process has some work to be done. If you take time to review the dishes, make your selections, place orders for delivery, THEN at any time need to change your dietary needs, all of your scheduled selections will be discarded and you will get whatever has been selected for you from their system. If you realize it’s been changed, you can go back through and update, otherwise, you get what you get. They do not disclose this little tidbit. Very time consuming. Plus, once you order, you are not able to review your past or future menu items ordered, it’s a very tedious site to navigate to find the simplest information This has completely soured me on pre-made foods for delivery.