In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
birdfy.com
Website
birdfy.com
Category
Animal Parks & Zoo
Location
Pasadena, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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The ordering and shipping was great. Got it in great time.
However there were absolutely NO instructions anywhere as to how to mount the hummingbird feeder on to the main unit. I had to Google for directions.
Response from BirdfyJun 10, 2026
Hi Linda,
Thank you so much for your kind words about the ordering and shipping experience — we're thrilled it arrived quickly!
We sincerely apologize for the frustration caused by the lack of mounting instructions for the hummingbird feeder. That's not the experience we want for our customers, and your feedback is truly valuable. We're working to ensure clearer instructions are included going forward.
In the meantime, please don't hesitate to reach out to us via Birdfy Chat, email, or phone support (available for US customers) if you need any further assistance with setup. We're always happy to help!
Regards,
Birdfy Team
LR
Linda R.
It was an easy order and website was…
It was an easy order and website was nice
Response from BirdfyJun 10, 2026
Hi Linda,
Thank you so much for the kind words! We're thrilled to hear that your ordering experience was smooth and that you enjoyed browsing our website. We're always working to make things as easy and pleasant as possible for our customers.
If you ever need any assistance or have questions, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Regards,
Birdfy Team
JM
JM
Update - Never Received Item
Never received item. Ordered on May 31, still not tracking with USPS after nine days. Customer Service unresponsive.
I originally wrote that review after seeing no tracking of my order, which was to be a gift. After two weeks, Birdfy kindly refunded my payment. I then ordered the same metal feeder from Amazon, which arrived in three days. Exactly three weeks after placing the original order, it started tracking with USPS, and showed up the same day. I decided to keep that feeder, and contacted Customer Service to arrange for re-payment.
Except for the very late delivery of the original order, the experience turned out to be a positive one. Customer Service stepped up, and was very responsive and accommodating.
I have now purchased seven Birdfy feeders in all, three for my home, and four as gifts for others. I have the metal feeder, bamboo feeder, and the two-camera hummingbird feeder. I thoroughly enjoy them.
The metal feeder is a higher quality than the others, sturdy construction that has held up to the weather well. The bamboo feeder looks nice, but it starting to warp a bit, looking a bit "rustic" going into its third year. The hummingbird feeder is the newest addition, about two months old. Have only seen one hummingbird so far, but still early in their season. The other feeders consistently show over 150 birds a day. Constantly refilling!
The AI identification is acceptable, but used to be much better. About a year ago, the two feeders starting identifying many birds generically as "animals" or just "birds", even though it was clear from the camera footage what species they were. I consistently use safflower seed to deter squirrels, so there are few feeders that are not birds.
Again, a very good ownership experience overall. Very enjoyable, and highly recommended.
Response from BirdfyJun 10, 2026
Hi JM,
We’re very sorry to hear about your experience — that’s certainly not what we want for you.
This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention.
We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment.
Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy Team
ED
Edith
Birdfy offered to provide a new lense for a cloudy lense
When my Birdfy camera lense became cloudy, I initially tried to rub it with a special cloth, but I was unable to clean the lense with the cloth wipe. After letting the Birdfy support team know what happened, I was contacted regarding getting a replacement lense! However, before going through the necessary steps to obtain the new lense, I decided to try using the Nikon LENSPEN cleaning system which worked beautifully. So a new lense was not needed.
Response from BirdfyJun 10, 2026
Hi Edith,
Thank you so much for sharing your experience! We're glad our support team was quick to reach out and offer a replacement lens — that's exactly the kind of service we always aim to provide.
It's also wonderful to hear that the Nikon LENSPEN did the trick and got your camera lens looking crystal clear again! That's a great tip for other Birdfy users too.
If you ever run into any other issues or have questions in the future, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help. Happy bird watching! 🐦
Regards,
Birdfy Team
JP
J.P.
Exactly what it says it is
Exactly what it says it is. Works perfectly and we are totally satisfied. We have it pointed at our hummingbird feeder.
Response from BirdfyJun 10, 2026
Hi J.P.,
Thank you so much for the wonderful feedback. We're thrilled to hear that the Birdfy camera is working perfectly for you. Pointing it at a hummingbird feeder sounds absolutely delightful — we hope you're enjoying every moment of it! Thanks for choosing Birdfy!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy Team
MP
Mark P.
Can’t get it to download and operate on…
Can’t get it to download and operate on my iPad. Waiting for someone to provide technical experience.
Response from BirdfyJun 10, 2026
Hi Mark,
Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you.
We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of.
Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help.
Warm regards,
Birdfy Team
MM
Marcia M.
Item was not delivered
Item was not delivered
Response from BirdfyJun 10, 2026
Hi Marcia,
We’re very sorry to hear about your experience — that’s certainly not what we want for you.
This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention.
We want to make this right. Our senior support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment.
Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy Team
DS
Danny S.
The feeders are to exspensive
The feeders are to exspensive
Response from BirdfyJun 10, 2026
Hi Danny,
Thank you for taking the time to share your feedback! We understand that price is an important factor, and we're sorry to hear the feeders feel out of reach. Our feeders are designed with premium quality and advanced features to enhance your bird-watching experience, which is reflected in the pricing. That said, we're always looking for ways to provide the best value to our customers.
We'd love to help you find the best option for your budget. Please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Regards,
Birdfy Team
