BirdfyReviews of birdfy.com

Response from BirdfyJun 7, 2026

Hi Carol & John, Thank you so much for this incredibly kind and detailed feedback! We're thrilled to hear that our support team was able to walk you through the troubleshooting process and get a replacement sorted out smoothly for you. Making sure our customers are kept informed every step of the way is something we truly care about, so it's wonderful to know that came through in your experience. We're so happy to have you as a returning customer, and we look forward to bringing you even more joy-filled bird-watching moments! 😊 If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJun 6, 2026

Hi Timothy, Welcome to the wonderful world of birding! We're so glad to hear you're loving your Metal 2 4K feeder — it's a fantastic choice! You're going to enjoy the bath too, it's a great addition. Thrilled to hear the AI is working well for you! If you ever have any questions or need assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! Regards, Birdfy Team

Response from BirdfyJun 6, 2026

Hi Yeon, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyJun 6, 2026

Hi Scott, Thank you for sharing your experience. What a heartwarming story — we're thrilled that Birdfy brought you so much joy! What a thoughtful Father's Day gift idea! We're sure your son and the grandkids are going to have a blast watching and discovering birds together. If you ever need anything, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching to the whole family! 🐦 Regards, Birdfy Team

Response from BirdfyJun 5, 2026

Hi Bruce, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyJun 5, 2026

Hi Robert, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our email support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyJun 5, 2026

Hi Leslie, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 4, 2026

Hi John, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team