Andrew
Great concept from a poorly customer supported company
The product did not work as expected and even activating the AI subscription, I got notifications of "motion". I waited a week and then the camera died as the solar panel did not work. The camera did not take high resolution of 2k. Then with the return process, they have me going back and forth and through hoops and even after 4 days of emails and evidence of things not working and repeated instructions feom them, they still have not honor the return request.
Response from BirdfyOct 20, 2026
Hi Andrew, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team will reach out to you via email shortly to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team