BirdfyReviews of birdfy.com

Brand new birdfeeder and it wont work

Did not receive order

I bought the hummingbird Duo feeder as a gift for my daughter, for helping me with my cancer treatments and such. I gave one star because I told the support person I was working with that an orange light was lit on the hummingbird feeder. The support person then told me that there was no orange light on hummingbird feeder and it went downhill from there. Seems to me that person didn't know the product they were supporting. The whole thing sort of ruined the surprise gift atmosphere that I was trying to create so I returned the two broken ones yes two from Walmart and ordered one directly from you Presto chango it went online no problem and yes it too had an orange light so I don't know if I'll bother with support for help anymore sorry to sound like this but it just ruined the whole thank you surprise gift thing.

I got this for Christmas last year. I loved it by summer. It wasn't working right? It wasn't recording birds or identifying them. So I just left it, I'm trying to reconnect it for the winter, and it has no such device. I'm so frustrated. I know this costs a lot of money for my kids. And now i'm stuck with this feeder that doesn't work right. I just want to throw it against the wall

Inability to pair the camera out of the box was compounded by support having me repeat the same steps multiple times with the same negative results. Eventually, without the help of support, completed pairing only to have the camera go off line in less than an hour. The camera has a weak signal, despite a fully charged battery and positioned 7 ft from my wireless access point. Support was only willing to replace it after 3 days of complaints by me of its poor to non existent performance. This was purchased to replace my BirdBuddy which squirrels destroyed. I was hoping this metal product would be a better replacement. I NEVER had signal issues with the BirdBuddy at the exact same position with exactly the same wireless network. Neither do ANY of my outdoor wireless cameras. Clearly this is defective.

Very flakey device

PRODUCT IS USLESS. HARD TO SET UP, THEN DOESNT WORK. DO NOT BUY

My experience with Birdfy — think carefully before buying I bought my Birdfy product through Amazon, specifically because the product listing stated that it came with a warranty. One of the reasons I felt comfortable spending the money on it was knowing that if something went wrong with the product, I would have warranty support available and would be able to get the issue dealt with rather than simply being left with a faulty product. Unfortunately, when I actually needed to use that warranty, my experience was completely different from what I expected. The product developed an issue and I contacted Birdfy because I wanted to have it repaired or otherwise resolved under the warranty that I believed came with the purchase. At that point, I expected a relatively straightforward process: explain the problem, provide the relevant purchase information, and have Birdfy tell me what needed to happen next. Instead, I found the whole experience extremely frustrating. The customer service I received was not helpful, and I did not feel like I was being properly supported as a customer who had purchased the product in good faith. I contacted them looking for a genuine solution to a genuine problem, but I came away feeling like I was being passed around rather than actually having my issue resolved. The most disappointing part is that the warranty was one of the things that gave me confidence to purchase the product in the first place. When a company advertises a product with warranty coverage, customers should reasonably expect that the warranty will actually provide meaningful support when something goes wrong, subject of course to the warranty’s terms and conditions. In my case, when I came to rely on that support, I did not feel that Birdfy stood behind the product in the way I expected. I also purchased through Amazon, rather than directly from Birdfy, because the Amazon listing gave me the impression that the product was covered by the stated warranty. If you’re considering buying one through Amazon, I would therefore strongly recommend that you check the exact warranty terms that apply to Amazon purchases before buying, including who is responsible for repairs, what is actually covered, how long the warranty lasts and what happens if the product develops a fault. I don’t expect a company to magically fix every problem regardless of the circumstances. What I do expect is clear communication, reasonable customer service and a genuine attempt to resolve a legitimate warranty issue. Unfortunately, that was not my experience. The responses I received from customer service did not give me the confidence that my problem was being taken seriously, and I was left extremely disappointed after spending my money on the product. For me, this isn’t simply about the product developing a fault. Products can go wrong — that’s why warranties exist. What matters is how a company deals with customers when something does go wrong. In my experience, the support I received was not good enough, and that has completely changed my view of the company. I would personally think very carefully before purchasing a Birdfy product, especially if warranty support is an important factor in your decision. Make sure you understand exactly what you’re getting before spending your money and don’t simply rely on the word “warranty” without checking the conditions and how claims are actually handled. I am sharing this because I don’t want other people to spend a significant amount of money on a product believing that they will receive proper warranty support, only to find themselves in a similar situation when they eventually need help. This is based on my own experience with Birdfy and their customer service, and I’m sharing it so potential customers can make an informed decision before purchasing. In short: my product developed a problem, I contacted Birdfy expecting the advertised warranty to help, and I was left extremely disappointed with the customer service and the way my issue was handled. For that reason, I personally would not buy another Birdfy product, and I would recommend that potential buyers thoroughly check the warranty terms and customer-service process before purchasing.