BirdfyReviews of birdfy.com

Response from BirdfyJun 15, 2026

Hi Jule, Thank you so much for your incredible loyalty — 4 Birdfy products and counting! We're absolutely delighted to hear that you've had such consistently great experiences, from prompt delivery and secure packaging to easy-to-follow instructions and simple cleaning. It truly means the world to us that you keep coming back, and we hope your new Birdfy 2 Pro brings you even more joy and amazing bird watching moments! If you ever need any assistance, please don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Warm regards, Birdfy Team

Response from BirdfyJun 15, 2026

Hi Julie, Thank you so much for sharing your experience — we're thrilled to hear you love the feeder! We're so glad you were able to find our critter-proof cord for the replacement solar panel — it's been a great solution for many of our customers dealing with the same furry culprits. We really hope it does the trick and keeps those little chewers at bay! If you have any questions or need any further assistance, please don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team

Response from BirdfyJun 15, 2026

Hi Miette, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Response from BirdfyJun 15, 2026

Hi Mary, Thank you so much for the wonderful feedback! We're delighted to hear that everything was absolutely perfect for you! 😊 Ha, sounds like your Dipsy daughter saved the day — give her our thanks for the great detective work! We always make sure the solar panel is included, but we understand the packaging can sometimes make it a little tricky to spot. If you ever have any questions or need assistance, please don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Warm regards, Birdfy Team

Response from BirdfyJun 15, 2026

Hi Peg, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 15, 2026

Hi Ricardo, Thank you so much for the kind words! We're thrilled to hear you had a smooth experience on our website. We work hard to make things as simple and intuitive as possible, so it's great to know it's making a difference. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJun 13, 2026

Hi Karen, Thank you so much for sharing your experience with us. We’re delighted to hear that our team were able to assist you and provide helpful support throughout the process. Your kind words truly mean a lot to our team, and we’ll make sure your appreciation is shared with them. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Support Team

Response from BirdfyJun 13, 2026

Hi John, Thank you so much for taking the time to share this update. We’re very glad we were able to assist you and help resolve the issue. Providing support and ensuring our customers feel heard and cared for is always our priority. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Support Team