Fiona J.
Faulty - Trying to sort a replacement is almost impossible
I will change this review when sorted and just keep getting emails to say they are prioritising it, but I have a faulty unit and been waiting 4 days trying to get a return label by email so i can send it back, I can eventually get a replacement after that . I was promised a label within 48 hours 4 days ago. I have paid but haven’t got a unit I can use. I don’t seem to be getting anywhere with this. I just need the label emailed to me so I can send proof I have returned it which I can’t do without the label. How long then will I have to wait to get a replacement? Doesn’t make sense how long this return label is taking to be emailed to me , please help 671765 UPDATE- the only contact I get is on chat when I contact them to continually chase- and they just say they are looking into it. No one resolved this, I just want my replacement as faulty out of box. I wanted to enjoy this and have spent money but it’s been so upsetting trying to sort this. NO ONE CONTACTED ME TO RESOLVE THIS -
Response from BirdfyJun 17, 2026
Hi Fiona, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our senior support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team