BirdfyReviews of birdfy.com

Response from BirdfyJun 26, 2026

Hi Tony, We sincerely apologize for the great inconvenience and negative impact this domain service provider incident has caused to your daily use, and we deeply appreciate your continuous patience, trust, and understanding. 🤝🤝 Here’s the latest update: 📌Current Status & Official Recovery Timeline:  The optimization and repair work are progressing steadily. App login and basic operations can be fully restored via the 1.20.4 version of the Birdfy app. Partial cloud history records and AI functions are being synchronously and sequentially recovered. We expect all disrupted services to be fully and comprehensively restored by June 28th. 📌What You Need to Do:  Please check your App Store or Google Play account and update your app to the 1.20.4 version in time. If you do not see the update option, it means the update package is still under platform review and will be officially rolled out within a few hours. Once again, we sincerely apologize for the unpleasant experience this incident has brought you. Thank you for your tolerance, understanding, and consistent support. Regards, Birdfy Team

Response from BirdfyJun 26, 2026

Hi Jamie, Thank you for sharing your feedback. We’re sorry to hear your concern about the shipping method and understand your disappointment. We appreciate your feedback, as it helps us review and improve our delivery experience. If there’s anything specific we can help you with regarding your order or delivery, please feel free to reach out to our support team—we’re here to help. Regards, Birdfy Team

Response from BirdfyJun 26, 2026

Hi Janice, Thank you so much for your feedback! We're thrilled to hear you love your Birdfy product! It means the world to us. We hope it brings you many wonderful bird-watching moments. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJun 26, 2026

Hi Jacquelynn, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyJun 26, 2026

Hi Janet, We sincerely apologize for the great inconvenience and negative impact this domain service provider incident has caused to your daily use, and we deeply appreciate your continuous patience, trust, and understanding. 🤝🤝 Here’s the latest update: 📌Current Status & Official Recovery Timeline:  The optimization and repair work are progressing steadily. App login and basic operations can be fully restored via the 1.20.4 version of the Birdfy app. Partial cloud history records and AI functions are being synchronously and sequentially recovered. We expect all disrupted services to be fully and comprehensively restored by June 28th. 📌What You Need to Do:  Please check your App Store or Google Play account and update your app to the 1.20.4 version in time. If you do not see the update option, it means the update package is still under platform review and will be officially rolled out within a few hours. Once again, we sincerely apologize for the unpleasant experience this incident has brought you. Thank you for your tolerance, understanding, and consistent support. Regards, Birdfy Team

Response from BirdfyJun 26, 2026

Hi Mark, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Tyler, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi JS, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team