BirdfyReviews of birdfy.com

Response from BirdfyJun 25, 2026

Hi Simon, Apologies for the inconvenience this has caused. Our cloud server suffered an unexpected outage. We’ve released a new application version to fix login, community access and other in-app feature issues. However, Live Feed and Moments functions are still unavailable on most devices, and our technical team is working hard to restore them. We will notify you immediately once these features are back to normal. Thank you for your patience and understanding as we try to resolve the issue. Regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Colleen, Thank you so much for your wonderful feedback! We're thrilled to hear that your device is working great and that your purchasing experience was seamless and convenient — that's exactly what we strive for! If you ever need any assistance or have questions, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Jeanie, Thank you for your feedback! We're thrilled to hear that you're enjoying your Birdfy cameras and feeders, and that our customer service team has been able to meet your expectations. We truly stand behind our products and are always here to help! We appreciate your feedback on pricing — we're always working to provide the best value possible for the quality we deliver. Your satisfaction means the world to us. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJun 25, 2026

Dear Customer, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Jason, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 25, 2026

Hi Anthony, Apologies for the inconvenience this has caused. Our cloud server suffered an unexpected outage. We’ve released a new application version to fix login, community access and other in-app feature issues. However, Live Feed and Moments functions are still unavailable on most devices, and our technical team is working hard to restore them. We will notify you immediately once these features are back to normal. Thank you for your patience and understanding as we try to resolve the issue. Regards, Birdfy Team

Response from BirdfyJun 25, 2026

Bonjour Pat, Nous vous prions de nous excuser pour la gêne occasionnée. Notre serveur cloud a subi une interruption inattendue. Nous avons publié une nouvelle version de l’application afin de corriger les problèmes de connexion, d’accès à la communauté et d’autres fonctionnalités de l’application. Cependant, les fonctions Live Feed et Moments ne sont toujours pas disponibles sur la plupart des appareils, et notre équipe technique travaille activement pour les rétablir. Nous vous informerons immédiatement dès que ces fonctionnalités seront de nouveau opérationnelles. Merci pour votre patience et votre compréhension pendant que nous travaillons à résoudre le problème. Cordialement, Équipe Birdfy

Response from BirdfyJun 25, 2026

Hi Tammi, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team