Ellie B.
Really really poor
Really really poor. Ordered as a gift. Never worked. Set up time was AGES. I then gave up and asked for refund. Only then the company tell me they’re having connectivity issues. I tell them I want to return regardless. They ask for all my info including photos of the items delivered and of the QR code on the camera. This was already really annoying as I had already packaged item back up. Their response was a very long email saying their systems should be back up and try again with camera. I told them I’m not longer interested and to please provide returns information. They then respond asking the exact same questions as last time that I had already provided ! I just want a refund !!!! UK12826
Response from BirdfyJun 27, 2026
Hi Ellie, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team