BirdfyReviews of birdfy.com

Response from BirdfyJun 30, 2026

Hi Joe, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the product and loving the AI bird identification feature — it's one of our favorites too! We're also so glad our customer service team was able to help you get your Birdfy unit connected to the internet smoothly. We'll be sure to pass along your kind words to the team — they'll be delighted to hear it! If you ever need any further assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!🐦 Warm regards, Birdfy Team

Response from BirdfyJun 30, 2026

Hi Lance, Thank you so much for your feedback and for choosing Birdfy! We're delighted to hear that the setup process was easy for you. We're sorry to hear that one of the dual cameras isn't capturing consistently and requires frequent resets. That's certainly not the experience we want you to have, and we'd love the opportunity to help resolve this for you. Please reach out to our Customer Support team through Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9:00 AM–6:00 PM EST). Our team will be happy to investigate the issue and guide you through the best solution as quickly as possible. Thank you again for your feedback and patience. We truly appreciate your support and look forward to getting everything working the way it should so you can fully enjoy your Birdfy experience. Best regards, Birdfy Team

Response from BirdfyJun 30, 2026

Hi Dan and Sandi, Thank you so much for your wonderful feedback. We're truly grateful for your kind words and are delighted to hear that you had a great experience with our support team. It means a lot to us to know that we were able to answer your questions promptly, provide personalized assistance, and even help you save money! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help. Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyJun 29, 2026

Hi Gregory, Thank you so much for taking the time to leave us a review! We're thrilled to hear you had a great experience with Birdfy. Your satisfaction means the world to us, and we look forward to continuing to bring you joy through birdwatching. If you ever need any assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyJun 29, 2026

Hi Ken, Thank you so much for sharing your feedback! We're delighted to hear that you were able to get your Birdfy Hum Duo Feeder connected and that everything is working perfectly now. Thank you as well for sharing what solved the issue—your tip about centering the QR code may be helpful for other Birdfy users too! It means a lot to us to know that you're loving both your Birdfy feeders and your Birdfy Bird Bath. We hope they continue bringing you many memorable birdwatching moments. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyJun 28, 2026

Hi Dena, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the video quality and getting to watch all the birds. That's exactly the experience we aim to provide. If you ever have any questions or need assistance, feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyJun 29, 2026

Hi Bruce, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyJun 28, 2026

Hi Donna, Thank you so much for sharing such detailed feedback and for your support of the Birdfy bird feeder and camera — we truly appreciate it We’re really sorry to hear about the frustration you experienced during setup and the recent system issue. Your comments about Wi-Fi setup, dual-band networks, charging instructions, and device beeping are very helpful, and we completely understand how smoother guidance would have made the experience much easier. We also appreciate your feedback regarding AI Lifetime access. We understand how important clear communication is, and we’re sorry for any confusion or disappointment this may have caused. We’ll make sure your comments are shared with the relevant team for checking and improvement. Despite the challenges, we’re really glad to hear that you love the product overall — that truly means a lot to us. If you ever need help or have any questions in the future, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team