Jocelyn H.
Awful product
Awful product. Takes 2 plus days to charge. That is only if you constantly monitor the charging status. You must constantly plug and unplug the charger to get the ‘charging’ status symbol. Forget about customer friendly support. Chat always shows 5 plus minutes and encourages you to leave your email. Then 6 hours later you get a generic email suggesting you use a different charge. What? What should be enjoyable is a nightmare. Don’t buy. Soooo many better options out there Adding in….the reply I got was to contact Birdfy. I tried. Chat feature bot advised the wait time was 5 plus minutes and recommended I leave my email address for a follow up. Which I did. But the follow up was useless. Very generic. Not sure a person is involved with customer support.
Response from BirdfyJul 4, 2026
Hi Jocelyn, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team