BirdfyReviews of birdfy.com

Response from BirdfyFeb 8, 2026

Hi Hope, Thank you for reaching out, and I sincerely apologize for the frustration you're experiencing. I completely understand how concerning it is to not receive your order or have clarity on its location. You can track the package using the link provided by the system via email. If you didn't receive it, don't worry, I'll send you a follow up email. Currently, the package is still in transit. Should you need immediate assistance, please know that our Chat Support team are always available to provide help. Phone team are also available for US customers between 9AM-6PM EST. Best, Mark

Response from BirdfyFeb 7, 2026

Hi AK, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you've had with our mystery customer program and the product itself. Regarding the reimbursement issue, this is absolutely not the experience we want our customers to have. It sounds like there may have been a communication breakdown, and our emails might not have reached you. Could you please send an email to [email protected] with your order details and reimbursement request? We will escalate this immediately to our level 2 team to ensure your refund is processed without further delay. As for the unsealed feeder, I'm sorry it arrived in that condition. Our products should arrive properly sealed and ready to use. We'd like to make this right. Kindly send us a separate email for the image or condition of the box. You can contact us through Chat too for immediate assistance. Again, I apologize for falling short of your expectations. We're committed to resolving both of these issues for you as quickly as possible. Best Regards, Mark

Response from BirdfyFeb 9, 2026

Thank you so much for your feedback, Robert! Glad to hear that our ordering process was easy for you. Your satisfaction means the world to us! If you ever need anything, please feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! 🐦

Response from BirdfyFeb 7, 2026

Thank you so much for your kind words, Ronald! We're thrilled to hear you had a great experience with us. If you ever need assistance, our team is here to help through Birdfy Chat, email, or phone (for US customers). We truly appreciate your support!

Response from BirdfyFeb 9, 2026

Hi Pete, Thank you so much for your kind words! We're thrilled the feeder was easy to use and that the app made purchasing simple. It’s great to hear you liked the options and found a good price and even better that you liked it enough to gift one. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy birdwatching! 🐦

Response from BirdfyFeb 9, 2026

Hi Susan, We really appreciate your kind words! It’s fantastic to know the feeder and app are giving you so much enjoyment and connecting you with bird lovers worldwide. Thank you for being part of the Birdfy community! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 9, 2026

Hi Murad, Thank you so much for your kind words! We’re glad you’re enjoying our Birdfy product. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 9, 2026

Hi, Thanks for the great feedback! We're delighted the ordering process was simple, delivery was fast, and our communication met your expectations. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦