In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
birdfy.com
Website
birdfy.com
Category
Animal Parks & Zoo
Location
Pasadena, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The original perch was not very sturdy…but but the replacement is great.
The original perch was not very sturdy and snapped off. The replacement is much better, and we look forward to years of use.
Response from BirdfyFeb 10, 2026
Hi,
Thank you for your feedback, and for giving us another chance. That really means a lot. We're so happy the replacement perch is sturdier and that you're looking forward to years of use. Hearing that our product is part of your bird-watching joy makes our day.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
JC
James C.
One of our two cameras began failing to…
One of our two cameras began failing to charge aftercnine months and we failed to get any responce from their customer services when we reported it. Now the main feeder plastic has gone brittle and broken after 15 mknths of use. As a result its all in the bin. We will not buy another.
Response from BirdfyFeb 10, 2026
Hi James,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered with your cameras and feeder, as well as the lack of response when you first reached out. This is certainly not the experience we want for our customers, and we sincerely apologize for the frustration and inconvenience caused. We appreciate you bringing this to our attention.
I’ll be sending you a follow-up email shortly so we can review your case in detail and work toward a suitable resolution. Our goal is to ensure your concerns are properly addressed.
In the meantime, if you need anything else, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for U.S. customers). We’re always here to help.
BO
Bob
It works, and it's fun.
It works, and your chat people are very helpful.
Response from BirdfyFeb 10, 2026
Hi Bob,
Thank you for your feedback! We’re thrilled to hear that everything’s working well and that our chat team was able to help you out. We’ll be sure to share your kind words with them.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
HE
Henry
Excellent customer service
Excellent customer service. Good quality bird feeder, but the plastic perch has broken twice on us, and the replacement is $20. Seems like a stronger perch would be appropriate, maybe metal? And perhaps lower cost on replacement parts.
Response from BirdfyFeb 10, 2026
Hi Henry,
Thank you so much for your feedback and for sharing your experience with us! We're glad to hear you've had excellent interactions with our customer service team.
We sincerely apologize that the plastic perch has broken twice. Your suggestion about a metal perch and the feedback on replacement part pricing are valuable. We'll share both with our product development team.
If you're experiencing ongoing issues, please don't hesitate to reach out through Birdfy Chat, email, or phone support. We'd love to help make this right for you. Happy bird watching!🐦
ES
E S.
Delightful
We were gifted a bird feeder with camera. The quality of the video are outstanding and we enjoy reviewing them and watching live. We have enjoyed it so much that we are adding a bird house and planning to continue expanding.
Response from BirdfyFeb 10, 2026
Hi,
Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that the video quality has exceeded your expectations and that you're enjoying both the live viewing and reviewing your footage.
It's so heartwarming to know you've enjoyed it enough to expand your Birdfy setup with a bird house! We're excited to be part of your bird-watching journey as you continue to grow your collection.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
SS
Sascha S.
Tolles Gadget für die Vogelbeobachtung
Lieferung und Versand:
Der Feeder wurde schnell und ohne Schäden von Amazon versandt und zugestellt.
Verpackung und Inhalt der Sendung:
Die Verpackung kommt kompakt daher. Im Karton ist alles enthalten, was es für den Aufbau und die Montage in diversen Varianten benötigt, was dafür sorgt, dass man den Einsatz direkt starten kann.
Konkret:
Montage an der Hauswand (Bohrvorlage, Schrauben, Dübel), an einem Baum (Gurt) oder an einem Rohr/einer Stange etc. (Schellen).
Lediglich wenn man wie wir das Vogelhaus an einem Erdspieß befestigen möchte, ist dieser natürlich nicht im Lieferumfang enthalten. Passende Schellen liefert Birdfy aber mit.
Anleitung und Aufbau:
Die Anleitung ist kurz, aber ausreichend. Das Erklärvideo in der Birdfy-App führt durch die wichtigen Installationsschritte und lässt keine Fragen offen. Die Kamera gibt während der Einrichtung passendes akustisches Feedback.
Der Aufbau ist einfach und lässt sich wahrscheinlich auch ohne konkrete Anleitung durchführen.
Ein weiterer Vorteil ist, dass sich das Futterhaus selbst ziemlich kleinteilig zerlegen lässt, was für die Reinigung von Vorteil ist.
Anwendung und erste Erfahrungen:
Wir wohnen in einem Garten, der auch vorher schon mit Vogelfutter ausgerüstet war und somit schon gut von Vögeln besucht wurde. Der Feeder von Birdfy wurde von den Gartenvögeln sehr schnell als weitere Futterquelle angenommen, was dafür sorgte, dass direkt viele Aufnahmen entstanden. Wenn man Vogelbeobachtung als Hobby hat, ist dieser Feeder eine wahre Freude. Die Kamera hat eine gute Qualität, der Akku reicht völlig aus und das Solarpanel sorgt für genügend Strom, auch bei schlechtem Wetter.
Hinweis:
Wir haben die Sensibilität der Kamera niedriger eingestellt, da die Kamera auch Bewegungen im Hintergrund sehr häufig aufnimmt und entsprechende "Fehlmeldungen" ausgelöst hat.
Birdfy-Abo:
Das Abo haben wir (auch für den Gratis-Testzeitraum) nicht genutzt, daher können wir zu den Vorteilen nichts sagen und dieses nicht bewerten. Auch ohne Abo ist der Feeder gut nutzbar und für unsere Form der Vogelbeobachtung völlig ausreichend.
Preis:
Der Preis ist im Vergleich zu anderen Artikeln in diesem Segment angemessen.
Fazit:
Das Vogelhaus ist robust, gut durchdacht und das Set aus Vogelhaus, Kamera, Solarpanel und Befestigungen ist gut durchdacht und liefert ein gutes Rundum-Paket.
Hinweis: Wir sind bereits Birdfy-Kund:innen und durften dieses Produkt gratis testen - das hatte allerdings keinerlei Einfluss auf diese Rezension.
Response from BirdfyFeb 10, 2026
Hallo Sascha,
vielen Dank für Ihr wunderbares Feedback — es hat uns wirklich den Tag verschönert! Wir freuen uns sehr zu hören, dass Versand, Montageoptionen, Kameraqualität, Akkulaufzeit und Solarpanel bei Ihnen so gut funktioniert haben. Vielen Dank auch für das Teilen Ihrer Erfahrungen zur Sensibilität der Bewegungserkennung — ein großartiger Hinweis, der anderen Nutzer:innen sicher weiterhilft.
Wenn Sie jemals weitere Unterstützung benötigen, zögern Sie bitte nicht, uns über den Birdfy-Chat oder per E-Mail zu kontaktieren. Wir helfen Ihnen jederzeit gerne weiter. Wir wünschen Ihnen viele schöne Momente beim Vogelbeobachten! 🐦
RI
Richard
Very disappointed
I was excited about the feeder at first, as a nephew recommended it. However, the device does not work. I try to pull up activity from the feeder and nothing shows up.
Response from BirdfyFeb 9, 2026
Hi Richard,
Thank you for reaching out and sharing your experience. We’re very sorry to hear about the disappointment you’ve had with the feeder, especially after it was recommended to you.
This is certainly not the experience we want for our customers, and we truly appreciate the opportunity to help resolve the issue. I will be sending you a follow-up email so we can work together toward a resolution.
In the meantime, you’re also welcome to contact our customer support team through Birdfy Chat, email, or phone support. Our team will be happy to assist you.
Thank you for bringing this to our attention, and we appreciate your patience.
LK
Leah K.
Upgrades are worth it
The metal seed guard that replaced the plastic one(broken by squirrels) snapped in my easily and firmly, but it's easily removable for cleaning out. Delivery was prompt.
Response from BirdfyFeb 9, 2026
Hi Leah,
Thank you for the great feedback! We're so glad the metal seed guard is holding up and that it snaps in securely while still being easy to remove for cleaning. Squirrels can be rough customers. Happy to hear this upgrade solved the problem. Thanks also for mentioning the prompt delivery.
If you ever need anything else or have suggestions, feel free to reach out. Thank you for your support!
