BirdReviews of bird.co

They will overcharge your credit card and just send you generic copy/paste responses to your emails that have nothing to do with your issue. I have never been so frustrated by a customer service experience in my life. It took weeks of emailing and never got a single response to address my issue and never got my refund. Stay away from engaging with this company in any way!

First of all, it’s very expensive to use. Secondly, it’s very dangerous! My time was over but the step still gave throttle while I wasn’t pushing the drive button. Almost flew out of my hands while I wasn’t on it. First I used it, last time I will ever use this overpriced coffin on 2 wheels

Fiets markeerd vaak wat. Contact en afhandeling moeizaam. Geen aanrader.. De monteurs helpen je wel goed.

scammers be aware. scammers are in perth city scammers got name bids e scooter. don't use, uber is much cheaper and more reliable than this crap. rip off.

Should be a big fat 0 even negative rating for this scum bag rip off artist company. Iam sure they loose a ton money from all the abusers of the service. I witness street people and thugs that have no respect for the "ride share honor based system." But the company BIRD treats its customers that actually take and respect there property as suckers they are for trusting them. On a two day trip to Austin I used there scooter rentals service and they raped my credit card by over billing nearly ever transaction through their lousy and corrupted application. BE AWARE OF THIS MAFIA OPERATION.

The throttle on the scooter stuck and the brakes were extremely stiff, so stopping was very difficult. It caused me to crash twice before I realized. When the battery went dead with no warning, the back wheel locked up. I had to drag the heavy scooter to an official parking place. And they still claimed I abandoned it an an unofficial location. When I tried to earn the company about their faulty equipment, there was no way to do it that I could find. I’m complaining here because it eas my only option to communicate with this terrible company.

I have an account and want a refund but they refuse claiming that because PayPal is declining the payback because it’s longer than 180 days, I (ME) have to contact PayPal to solve their problem of not paying me back.and that’s that. The problem also is PayPal isn’t doing anything for me after the 180 days. So I am in a loop now, can’t use the credit can’t get my money back It’s my freaking money. Nice job BIRD. They easily can arrange a payback. It’s even stated on their FAQ page. But in reality: they refuse. I want my money back because the BIRD has flown! Nowhere a rental in sight! Customerservice is a laugh. You get in a loop and get no solution. Bird: BEWARE. Try anybody else but BIRD. Prob this review wont help. They just don’t care.

So, on terms and conditions it says that temporary 3EUR charge will be put on the card. If used less, the difference will be reimbursed. If used more, that again, DIFFERENCE between used amount and 3EUR will be charged. So I used Bird scooters twice in one day and both time I was charged the actual amount spent (which is fine) and twice charge of 3 EUR. Total of 6 EUR not so significant, but it is not acceptable. And terms and conditions ARE misleading. Very frustrating to see such things these days. Will never use them again. Use BOLT. cheaper and never anything is blocked or overcharged. Also, it took me hours to email get their helpline email address. and HeldDesk bot was useless. Everything is done for clients to get frustrated and not waste their time to return these 3 EUR