BiOptimizersReviews of bioptimizers.com

Response from BiOptimizersMay 11, 2020

Hi Ruby, My name is NJ, and I am a Happy Health Concierge here at BiOptimizers. Thank you for taking out the time to share your feedback with us. We value our customers and always try to ensure we provide you with the best possible experience. I am sincerely sorry to hear that you had this encounter with our service. Regarding the double charge and notification issues, that happened during a timeframe within which we were migrating to a new server and this caused some discrepancies with a few orders. We take full responsibility for that and deeply apologize for any inconvenience this may have caused. I see however, that our health concierge who attended to you issued you a refund for the duplicate charge immediately. We were unable to issue a refund right away for the order that already shipped to you until it had been returned to us and processed by our warehouse as is our policy. As at the time you reached out, our warehouse had not yet notified us of the return (which they usually do only after they have processed the return) and I assure you we would have issued the refund as soon as we were notified without you having to reach out. Once again, we apologize for any inconvenience caused, and we hope that you will continue to do business with us. If you need further assistance with anything, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our health concierges will be very happy to assist you. Take care and have an amazing day!

Response from BiOptimizersMay 11, 2020

Hi Tonja, My name is NJ, and I am a Happy Health Concierge here at BiOptimizers. Thank you for taking out the time to share your review with us. I am happy to hear that you love our products. I am sorry you are not happy with your experience on our website. Our web team is always working hard to ensure that our website provides the best customer experience possible. I will pass along your feedback to our web team, and they will definitely look into this. If you need further assistance with anything, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our health concierges will be very happy to assist you. Take care and have an amazing day!