customer
The products are good. Website is weird.
The products are good. The website is a bit hard to navigate. I know there are lots of sponsor deals. The upsell deals are good, but I don't want the upsale at the end. It would be easier if the upsale comes during the shopping process not the checkout. The invoices are confusing, showing subscriptions when I'm pretty sure I didn't subscribe. There is a paypal option on sponsor deal pages but not the main website. I would buy products again but the shopping experience is unpleasant. Customer service is good too.
Response from BiOptimizersJun 15, 2020
Hello Joseph, We appreciate you taking out the time to leave us your review of your ordering experience. We are sorry to learn that it was not a pleasant one for you. We are happy to let you know that we now have a button on the check out page that leads you directly to your invoice, so that way you bypass the upsells. Our web team is actively working to improve our website and overall ordering experience. We appreciate your business greatly and look forward to serving you better in the future. If you have any further questions or concerns, please email us at [email protected] or call us on 1-800-719-2467, and one of our happy health concierges will be happy to assist you immediately. Take care and have a great day :)