Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
1,541 approved reviews, newest moderated first
Jordan C.
Our Bioness representative was outstanding as well as everyone we dealt with.
Response from Bioness Medical, Inc.May 11, 2021
Hi Jordan—We are so pleased to hear about your positive experience with our representatives. We pride ourselves on our service, so hearing feedback like yours is greatly appreciated. Wishing you continued success in recovery journey!
Gerald T.
This has been a game-changer for me. I believe I am 3-6 months ahead of where I’d be in my recovery without it. It’s too bad Medicare won’t pay for it, or at least a portion of the cost, because the device could do so much for so many.
Response from Bioness Medical, Inc.May 11, 2021
Hi Gerald—Congratulations on all the success you've made in your recovery thus far! We are so pleased to be a part of it and wish you all the best moving forward. We share your frustration in the lack of Medicare and other insurance companies' coverage on our devices, and promise that we are working as hard as possible to change their opinion. Should you need anything or have any questions please reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST. Good luck with your continued recovery!
Jennifer L.
The app is lacking. I use it on my left leg. It is common for the app to say it’s right. Sometimes takes 5 times of reloading to get it to say left side. Also it doesn’t keep distance information past the current day. Would like to see my history to see progress.
Response from Bioness Medical, Inc.May 14, 2021
Hi Jennifer - We are sorry to hear about the frustration you have had with our app, and we apologize for the inconvenience. We want to help you find success with our device and feel supported in that process, so we will have a representative contact you as soon as possible.
Kristen B.
I have been thoroughly impressed with this brace. I have foot drop from MS, and the difference it makes in my walking ability is amazing. I love the ease of being able to control it on my phone. They are quick to help out if I need it, and send me messages to check on how I’m doing with it. I highly recommend this brace. It’s ability to learn my movements is top notch! I am excited to be able to do some of the things that I’ve not been confident enough to do for years.
Response from Bioness Medical, Inc.May 11, 2021
Hi Kristen—Thank you for being so candid about your experience with our device and MS. The success you have found is inspiring, and we greatly appreciate you sharing it with us. We wish you continued health and wellness moving forward! We would love to continue supporting you in any way possible so should you have any questions or concerns moving forward, please contact us at 855.902.5252 Monday–Friday 7am–5pm PST.
Andrew L.
Half to wait so long for a service tech but he was very awesome when got here.
Response from Bioness Medical, Inc.May 11, 2021
Hi Andrew—We apologize for any delay in communication, but are pleased to hear that our representatives were helpful and supportive in the end. We also thank you for taking the time to leave us this feedback, as we greatly value our customers' responses. Should you have any more questions or concerns, please do not hesitate to reach us at 855.902.5252 Monday–Friday 7am–5pm PST.
Mary K.
Still getting use to using this device. On my good days it is perfect but still have many questolns.
Response from Bioness Medical, Inc.May 11, 2021
Hi Mary—Getting used to the device and learning how to move with it can be an adjustment, but our representatives want to help as much as possible and answer all the questions you may have. Please reach us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or concerns. We are here to support you.
Suzanne L.
Representatives have been very professional and helpful. However, follow up and aftercare is not what we expected. The H200 has operated as designed. However, the L300 has been problematic from the start. The exercise type and intensity are usually grayed out on the phone app. When we finally got the controller, we have been unable to get it to sync and cannot use it. Even when using the manual controls there have been problems using the upper and lower cuffs in tandem. I have repeatedly contacted Bioness and so has the PT involved. We still have issues. (Suzanne Lane for Shane Peoples)
Response from Bioness Medical, Inc.May 14, 2021
Hi Suzanne - Thank you for taking the time to leave us this thorough feedback, we appreciate hearing from our users directly. While we are pleased to hear about your positive experience with our representatives, we apologize for any frustration or difficulty you have had with the L300 and or the app. We want to assist you as much and as soon as possible, so we will have one of our representatives reach out to you to help with the problems you have been experiencing.
Carla C.
I have the Bioness L300 Plus (calf and thigh cuffs). And I have the H200 for my arm. They are WONDERFUL. They not only help me to walk but I don’t have any pain when they are on me!!! Thank you!! Have a blessed day! Carla Calhoun
Response from Bioness Medical, Inc.May 11, 2021
Hi Carla—Your success with our Bioness devices is phenomenal news, so thank you for taking the time to share it with us. We wish you continued success and health! Should you have any questions in the future, though, do not hesitate to reach us at 855.902.5252 Monday–Friday 7am–5pm PST.