Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Excellent
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Excellent
1,541 approved reviews, newest moderated first
Ali H.
The service has been awesome, thanks to the local representative, Lisa, for her vast knowledge and expertise
Response from Bioness Medical, Inc.Jun 17, 2021
Hi Ali - We are delighted to hear about your positive experience with one of our representatives. If you have any further questions please feel free to call us at 855.902.5252 Monday–Friday 7am–5pm PST. Wishing you health and wellness!
John T A.
Good communication during ordering process. Order processed quickly and I received the units with in 2 days.
Response from Bioness Medical, Inc.Jun 17, 2021
Hi John - Thank you for taking the time to leave us with this comment, we value hearing from our users! We are pleased to hear you had such a smooth process with Bioness. If you have any further questions please do not hesitate to call us at 855.902.5252 Monday–Friday 7am–5pm PST. Wishing you all the best!
Seymour S.
We are still in the trial period, so cannot say much about the device itself yet, but our physical therapist staff representative, Hannah Miles, and Brandi in the home office have both been great to work with. We were not as impressed with another staff member, but grateful for Hannah and Brandi.
Response from Bioness Medical, Inc.Jun 14, 2021
Hi Seymour - Thank you for leaving us with this review - we appreciate hearing from our users! We are glad to hear that you have had a positive experience with two of our staff members, and are sorry to hear about your experience with another. If you have any questions regarding the device please call us at 800.211.9136. Good luck and we wish you all the best!
Tom R.
I could not tolerate the electric shocks, so I want to return the device within the 30-day return window. The Bioness representative will return my calls. I have left message after message, email after email with Christina Harper, my customer support representative. I paid cash (not through insurance), so I’m wanting a full refund. This is extremely frustrating. My next step is to refute the credit card charge
Response from Bioness Medical, Inc.Jun 10, 2021
Hi Tom - Thank you for leaving us with this feedback as we value hearing from our users. We are sorry to hear about your experience with our product and representatives, and we apologize for the inconvenience. We have reached out to the Client Relations department to expedite your refund. If you have any questions in the meantime, please call us at 800.211.9136 Monday–Friday 7am–5pm PST.
Lynne M.
The Bioness is great so far and the rep has been very helpful. Only reason for 3 stars is that there is no available help in using the device after purchase. For the amount of money this device costs, that’s ridiculous. The rep is only here 1 day a month and there is only 1 therapist in town to help, and can’t get in for even an evaluation for a month. Not happy that I have to change therapists just to work with this device and have to wait to get in. In a city the size of San Antonio there should be more people to help after getting this device. I’m having to drive 3 hours to Austin to meet rep and she is only in Austin 1 day a month too. There should be more therapists trained to use it. Our therapist was more than willing to learn, and is the owner of his facility, but has to purchase the device. It’s a shame. More people would be able to get this device if it was available in more facilities and help was closer.
Angela
Josh that helped me with the Bioness I bought was very helpful and knowledgeable. The help with the sale at headquarters was good as well. Very satisfied!!! I am getting physical therapy at the place I met Josh. Good to know that I am getting help from a physical therapist that has knowledge about the Bioness I am using. Angela W.
Response from Bioness Medical, Inc.Jun 10, 2021
Hi Angela - We are overjoyed to hear that you are satisfied and have had such a positive experience working with our representatives! We take pride in being able to provide our users with the best experience possible, and are pleased that you have had such. Good luck with your continued recovery, and do not hesitate to reach out with further questions to 855.902.5252 Monday–Friday 7am–5pm PST.
Kristine
The entire process from start to finish was wonderful. Excellent clinician, prompt customer service, and great printed materials. Intuitive and comfortable product design. Best of all, the product works!
Response from Bioness Medical, Inc.Jun 10, 2021
Hi Kristine - Thank you for leaving us this review! We value hearing from our users and are pleased that you have had such a positive experience both with out representatives and our product! As always, do not hesitate to reach out with any questions to 855.902.5252 Monday–Friday 7am–5pm PST. We are wishing you continued health and wellness!
monique S.
Scott, my rep, was competent, efficient, knowledgeable and very personable- He took his time and answered all questions I had. Also will be making himself available when needed. I am now walking 11/2 mile a day with my new brace- a very pleasant experience overall. I feel so very blessed. Monique Shea
Response from Bioness Medical, Inc.Jun 10, 2021
Hi Monique - We are thrilled to hear about your satisfaction with your representative, Scott, as well as your success with our device! We pride ourselves on providing as much support to our users as possible, so hearing this feedback is incredibly rewarding. Please let us know if you have any other questions moving forward. You can reach us at 855.902.5252 Monday–Friday 7am–5pm PST. Wishing you continued health and success!