Bioness Medical, Inc.Reviews of bionessmobility.com

4.31,541 reviews
Health Equipment
25103 Rye Canyon Loop, Valencia, California

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Bioness Medical, Inc.

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About Bioness Medical

Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us

Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: Bioness Medical, bionessmobility.com
Website: bionessmobility.com
Category: Health Equipment
Location: Valencia, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Philip C.

Apr 26, 2022

Good device, but there are some needed improvements

The closest location for being evaluated by Bioness staff is just short of two hours from my home. I would hope Bioness would consider doing more “in home” evaluations rather than having MS patients make long trips where it very simply could have been done in home. Additionally, better familiarization with the App would be helpful. I figured it out, but five minutes of hands on training would have been valuable. The App will not, however, track how long the user has been using the current pad or issue a reminder to change the pad. While the App allows you to do necessary manipulations of the L300, a user can’t connect a method of payment to the system and order replacement pads, which requires the customer to make a phone call and/or send emails to order replacement pads. This process would be extremely helpful. As far as results, I’m only a few weeks into using the L300. It seems to help me with energy, increasing gait, and stimulating nerves. I was told it could take months to realize the full benefits, so I wear it daily and use as directed. The sales/evaluation personnel worked well with my doctor and me to ensure the L300 could be procured quickly.

Response from Bioness Medical, Inc.Jun 3, 2022

Hi Philip - Thank you for taking the time to write this thoughtful review! We value hearing from our customers and appreciate the feedback as we are always looking for ways to improve. We will pass this information along to our Product Development Team and follow up with your representative to see if there are other technology resources that can be provided. Wishing you all the success going forward! If there is any additional assistance we can provide, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.

About Bioness Medical

Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: Bioness Medical, bionessmobility.com
Website: bionessmobility.com
Category: Health Equipment
Location: Valencia, California
Listed on Five Star Index: 2026

Bioness Medical reviews

1,541 approved reviews, newest moderated first

sKirby
Apr 27, 2022
Overall the experience was good
Overall the experience was good, however I felt that I did most of the follow-up regarding insurance coverage of the device and of shipping.
Response from Bioness Medical, Inc.Jun 3, 2022
Hi Sandra - Thank you for leaving a review, we truly value this feedback. We apologize for any inconvenience regarding insurance follow-up and shipping needs. Please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST if we can help resolve any further issues. We wish you the utmost success with your new technology!
Still L.
Apr 26, 2022
Read the fine print!!
The device is nothing but a glorified leg massager. When I asked for a refund, I was told that there would be a $600 usage fee which I was ok with. I was told 3 days later that I couldn’t get a refund because I had to get financial aide! I still paid $3500 myself but since I received $1500 in financial aide, I couldn’t get any refund at all. The Device works when it wants to and is completely unreliable. Disappointed is an understatement!
Response from Bioness Medical, Inc.Jun 3, 2022
Hi Keith - Thank you for reaching out and leaving a review. We truly value this feedback and appreciate you sharing your experience. We apologize for any issues you may have faced, and will request that your local representative reach out to support further adjustments. Our team will connect with you soon and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Philip C.
Apr 26, 2022
Good device, but there are some needed improvements
The closest location for being evaluated by Bioness staff is just short of two hours from my home. I would hope Bioness would consider doing more “in home” evaluations rather than having MS patients make long trips where it very simply could have been done in home. Additionally, better familiarization with the App would be helpful. I figured it out, but five minutes of hands on training would have been valuable. The App will not, however, track how long the user has been using the current pad or issue a reminder to change the pad. While the App allows you to do necessary manipulations of the L300, a user can’t connect a method of payment to the system and order replacement pads, which requires the customer to make a phone call and/or send emails to order replacement pads. This process would be extremely helpful. As far as results, I’m only a few weeks into using the L300. It seems to help me with energy, increasing gait, and stimulating nerves. I was told it could take months to realize the full benefits, so I wear it daily and use as directed. The sales/evaluation personnel worked well with my doctor and me to ensure the L300 could be procured quickly.
Response from Bioness Medical, Inc.Jun 3, 2022
Hi Philip - Thank you for taking the time to write this thoughtful review! We value hearing from our customers and appreciate the feedback as we are always looking for ways to improve. We will pass this information along to our Product Development Team and follow up with your representative to see if there are other technology resources that can be provided. Wishing you all the success going forward! If there is any additional assistance we can provide, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Justice O.
Apr 22, 2022
Not fixed well
I think the equipment needs adjustment to work properly. As of now, it works not well according to what it was meant for.
Response from Bioness Medical, Inc.May 13, 2022
Hi Justice - Thank you for reaching out and leaving a review, we truly value all feedback. We apologize for any inconvenience and will follow up with your representative to see if there is any support we can provide. Please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST in the meantime.
Tiffany
Apr 21, 2022
Dipesh Nayee passion to help and…
Representative Dipesh Nayee passion to help and customer service is unmatched, he is AWESOME!! He has stepped in and helped me several times with my units (lower leg & thigh cuffs). He is very knowledgeable and easy to talk to. He has made the transition for me much easier and pleasant. Blessings to him!!
Response from Bioness Medical, Inc.May 13, 2022
Hi Tiffany - Thank you for leaving us a review! We are happy that you have had a positive experience with your representative and he was able to help with your device. Please don't hesitate to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST if you have any questions.
Andrea
Apr 21, 2022
Bioness gives me more Vertical days and I love it.
I had previously used the Walkaide system. At the time, it was the best and I was happy. I found the Walkaide was no longer giving me the same results I had in the beginning. The Bioness technology is far superior technology. I find that I am gaining strength and stamina. I want to push myself to do more. I realize I may no longer be the athlete I once was but every vertical day is a great one. Thank you Bioness for giving me my life back.
Response from Bioness Medical, Inc.May 13, 2022
Hi Andrea - Thank you so much for taking the time to leave us this review. We always value hearing from our customers and we are so happy to hear that our device has been this impactful in your life. Wishing you all the success going forward, and please feel free to reach us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions you might have.
Eric S.
Apr 21, 2022
Two weeks in and I am amazed with the…
Two weeks in and I am amazed with the technology and super pleased with the personal support. They are committed to their product and committed to the people who use it.
Response from Bioness Medical, Inc.May 13, 2022
Hi Eric - Thank you so much for leaving us with this review as we value hearing feedback from our users. We are happy to hear that you've found success with your device and have had a wonderful experience with our representatives! If you ever have any questions, feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Sherrie F.
Apr 21, 2022
No contact with a representative to…
No contact with a representative to solve a serious problem
Response from Bioness Medical, Inc.May 13, 2022
Hi Sherrie - Thank you for reaching out and leaving a review, we truly value all feedback. We apologize for any inconvenience and will follow up with your representative to see if there is any additional support we can provide. Please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST in the meantime.

Bioness Medical, Inc.Reviews of bionessmobility.com

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Bioness Medical, Inc.Reviews of bionessmobility.com

Bioness Medical reviews

Overall the experience was good

Read the fine print!!

Good device, but there are some needed improvements

Not fixed well

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Bioness gives me more Vertical days and I love it.

Two weeks in and I am amazed with the…

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About Bioness Medical

About these reviews

More in Health Equipment, California

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HelloMD

Health Outlet Store

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Bioness Medical reviews

Overall the experience was good

Read the fine print!!

Good device, but there are some needed improvements

Not fixed well

Dipesh Nayee passion to help and…

Bioness gives me more Vertical days and I love it.

Two weeks in and I am amazed with the…

No contact with a representative to…