Bioness Medical, Inc.Reviews of bionessmobility.com

Although this product ultimately did not work out for me, I have to say the customer service is second to none. I suffer from nerve issues in both legs and lower back, which causes might right leg to be unstable when I apply full weight on that leg. I tried the L300 as one of many potential solutions that I have tried to alleviate my leg instability. Unfortunately it was not the answer for me. Although the product performed as described, it just wasn’t effective on me. The only drawbacks from my experience would be that I initially had to pay for the product out of pocket (most cases, health insurance will not cover the cost). Even though a 30 day trial period is allowed in which you can return the product, you still have to pay a usage fee which was roughly 13% of the total cost of the product in my case. When I initially tried the L300 I was allowed to wear it less than an hour. At that initial trial, the device appeared to assist my walking. Upon ordering the device and wearing it for an extended period of time, I found it was not as effective as I initially thought it would be. I would suggest allowing a person to at least wear the device for at least a day to give a better understanding of the device’s effectiveness. I want to be clear that Bioness never represented that the L300 would solve my leg issues. They provided a product that has had success with patients with similar leg issues. However, in my case, it didn’t work out. I am rating them 5 stars for their superior customer service.

The whole team jumped through a lot of hoops to make sure I got my Bioness equipment before I had to leave the country. Having the FES with me while on a very busy schedule proved incredibly helpful. Thank you so much.

The cuff itself seems well made. The customer service is great--you get detailed instructions and follow up meetings if needed to fine tune. The two stars come from it being hard to use with an active 5 year old. The smallest band doesn't even keep it in place, which is disappointing after paying so much for this piece of equipment. Also, it would be helpful if more than one phone could hook up to the app so both myself or my husband could operate it. If I am not around, he can only operate from the cuff itself which isn't the end of the world, but isn't convenient either.

The bioness has improved my walking and gave me so much confidence. I now enjoy walking and can keep up with my family

It's awesome.

The device arrived on time and the 1st appointment was good. I have done well with the learning to use it, but there are some adjustments that need to be done and due to staffing I have to wait 6 weeks to be able to meet with the rep to do that. This has delayed the ability to fully benefit from it's use.

Just Love It...

The Bioness L300 Go allows me to walk without a leg brace. I am grateful for the service of the entire Bioness team.