Rudy S.
I am disappointed in the the after sale support
I am disappointed in the the after sale service. Rachel Mills assisted with my initial fitting on June 7th. While testing I asked to have the stimulation median raised. Rachel advised to leave as is for now as it could easily be raised in another appointment. I asked if I could somehow raise it myself or over internet. The answer was no. My concern at the time would be scheduling her back again. Well that is exactly the case now. She is not available on Tuesdays until August. She did give me options of meeting up with someone sooner. So now I need to take time off work and drive and meet up with them somewhere. I’m frustrated that I have a $7,500 unit and no support til August. Which all could have been easily avoided. Regards. Rudy Siemen. 248-535-0030
Response from Bioness Medical, Inc.Jul 8, 2022
Hi Rudy - Thank you for taking the time to write this review. We value hearing from our customers and appreciate the feedback as we are always looking for ways to improve. We will pass this information along to our team and follow up with your representative to see if there is any immediate assistance that can be provided. Wishing you all the success going forward and if you have any questions in the meantime, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.