Bioness Medical, Inc.Reviews of bionessmobility.com

4.31,541 reviews
Health Equipment
25103 Rye Canyon Loop, Valencia, California

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Bioness Medical, Inc.

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About Bioness Medical

Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us

Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: Bioness Medical, bionessmobility.com
Website: bionessmobility.com
Category: Health Equipment
Location: Valencia, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bioness Medical reviews

1,541 approved reviews, newest moderated first

Payne S.
Sep 12, 2017
fairly satisfied, excited for new model's realease
I purchased the legacy model with plans to upgrade once the new version comes out. One complaint of it is that I felt like it was hard to find the correct spot to position it. The new model attempts to solve this by having a third electrode, which I am looking forward to. At times when sitting my skin gets pitched by the cuff. The rep from the Bioness company that did my fitting was excellent and she did a good job at explaining everything I needed to know.
Response from Bioness Medical, Inc.Sep 15, 2017
Hi Payne, thank you for taking the time to provide feedback. Want to make sure that if you have difficulties with the current model, you can always reach out to your rep or the Bioness tech support team that you can reach by calling 1.800.211.9136 and selecting option 3. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Kelli J.
Sep 11, 2017
So far I have been extremely satisfied …
So far I have been extremely satisfied with Bigness. I've only been working with my device for a month, but am having great success. Bigness customer service through the purchase and fitting of the device has been excellent.
Response from Bioness Medical, Inc.Sep 15, 2017
Hi Kelli, thanks so much for taking the time to provide feedback and congrats on all your success with our device! :) Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Doris A.
Sep 11, 2017
I Would like to Thank" the staff of …
I Would like to Thank" the staff of Bioness, and my Therapist, for this amazing opportunity to be able to walk, with confidents.
Response from Bioness Medical, Inc.Sep 15, 2017
Hi Doris- Thank you so much for taking the time to provide feedback. So happy to hear you're walking with greater confidence! :) Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Kim S.
Sep 11, 2017
My legs are getting stronger and my …
My legs are getting stronger and my core is aging strength. Should help my balance
Response from Bioness Medical, Inc.Sep 11, 2017
Hi Kim- Great news that you've increased your leg & core strength -- agree should help with your balance. Keep up the hard work! Looking forward to further updates on your recovery. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Elizabeth M.
Sep 11, 2017
It is a great product I just wish the …
It is a great product I just wish the H200 was easier to put on with one hand
Response from Bioness Medical, Inc.Sep 11, 2017
Hi Elizabeth- Happy to hear you're happy with the H200 -- once on. Will have your Bioness rep reach out with any Donning & Doffing tips. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Raymond B.
Sep 11, 2017
Great support by Kim the technician
Great support by Kim the technical technician. She was very helpful and tried several things to make sure the device is working. She called me to follow up with me. She also facilitated receiving another calf cuff that she found more effective. I am very satisfied with the support I received from Bioness. The reason for 4 stars is that we don't have a permanent tech support in Fresno and in case of emergency it is hard.
Response from Bioness Medical, Inc.Sep 11, 2017
Thanks for taking the time to provide feedback, Raymond. Will make sure to get Kim your message. We apologize for not having a local rep in Fresno -- we do have a technical and clinical Support team available via phone Monday through Friday, from 8am - 5pm (Pacific Standard Time). They can be reached at 800-211-9136, select option 3. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Carol C.
Sep 8, 2017
Helpful but extremely awkward
Helpful but extremely awkward. I received the Bioness in July. I only had one fitting session with a PT & 2 wks to get used to it B4 international travel. When it's on, I walk better. Many issues of dissatisfaction. 1. Stiff & heavy. It's too awkward to wear under some pants. Difficult to maneuver to go to the bathroom - a common MS issue. The framework pinches & causes blisters. Not every user looks like model in the ads. 2. Poor engineering. Parts are flimsy. Electrodes easily unsnap. I lost one while manipulating pants in the bathroom. Didn't realize until later. The belt holster is already cracking. The charging covers are flimsy & will probably break easily. 3. Beep feedback for unknown reasons. When in stand-by mode beeps after just a few moments of inactivity. People w/ MS are not on the move constantly. Must sit down to rest between periods of activity. 4. Control unit should measure by steps, not just off/on. Gait mode needs to account for strides better. Knowing what I know now, I probably would not have purchased the unit. I will try to get some more PT training to improve my experience with it.
Response from Bioness Medical, Inc.Sep 11, 2017
Hi Carol -- Sorry to hear you're unhappy with the unit. We feel bad you've had so much trouble with the stiffness & heaviness, in addition to the difficulties with electrodes and beeping. I will have your Bioness rep reach out and see if any adjustments can be made to correct these issues. Sincerely, The Bioness Web Marketing Team
John B.
Aug 21, 2017
Quick service
Quick service
Response from Bioness Medical, Inc.Aug 21, 2017
Hi John, thanks for taking the time to provide feedback, please let us know if there's anything else we can do for you! Sincerely, The Bioness Web Marketing Team

Bioness Medical, Inc.Reviews of bionessmobility.com

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Bioness Medical, Inc.Reviews of bionessmobility.com

Bioness Medical reviews

fairly satisfied, excited for new model's realease

So far I have been extremely satisfied …

I Would like to Thank" the staff of …

My legs are getting stronger and my …

It is a great product I just wish the …

Great support by Kim the technician

Helpful but extremely awkward

Quick service

About Bioness Medical

About these reviews

More in Health Equipment, California

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HelloMD

Health Outlet Store

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Bioness Medical reviews

fairly satisfied, excited for new model's realease

So far I have been extremely satisfied …

I Would like to Thank" the staff of …

My legs are getting stronger and my …

It is a great product I just wish the …

Great support by Kim the technician

Helpful but extremely awkward

Quick service