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I genuinely like the devices but....
I genuinely like the devices but my area rep is less than accommodating and has yet to meet with my therapists to show how to utilize during therapy. Obviously units are expensive, insurance won't cover for me so that's a minus but I figured hey I want to function again so let's try anyway. Was rushed to fit both devices in an hour or so and fine tuning is a bit off. I was told during first demo that we would meet and get them all set and ready to go at my outpatient facility and didn't end up being the case, my facility doesn't have the technology so makes it harder but it's not feasible for me to drive 3 hours 2x per week to a place that does, I figured hey maybe they'll see this as an opportunity to get their product in another facility but I guess they don't see it that way. Staff at main office have always been professional and helpful. I am at this point planning on returning leg device and keeping arm, opposite of what I originally thought when ordering. Products are great but support has been issue for me.
Response from Bioness Medical, Inc.Dec 6, 2017
Thanks for your feedback. Sorry it's been difficult to get your therapists time with our rep. I'll circle back and see what arrangements can be made to be more accommodating. Again, please accept our apology. Sincerely, The Bioness Web Marketing Team



