Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
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Excellent
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Excellent
1,541 approved reviews, newest moderated first
William P.
Great service from Heather in sales and Emily as field rep. No problems so far.
Response from Bioness Medical, Inc.May 25, 2018
Hi William, thanks so much for taking the time to provide feedback. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Benjamin C.
When ever I called no matter who it was to I was always put on an answering machine. A reply was always in excess of a couple of days or more. When I had a major concern it was four days before it was resolved. I purchased my L300 unit on May 14. I have been trying to return it since May 17. 8 days later I still have the unit trying to return it. Waiting for a FedEx slip. This is unacceptable. I also am up set because I purchased a remote separate of the unit. I am charged for this with a no reimbursement. I accept the penalty of $595.00 For the unit but I should be reimbursed for the remote. $297.00 Is a large penalty to accept. Not right Not fair. This remote will serve no purpose to anyone unless you own a L300 unit. I am asking to be reimbursed for the remote. I purchased it in good faith I would liked to be reimbursed in good faith. Thank You for your time. Benjamin Carr 856-371-9216 l will answer any questions you may have.
Response from Bioness Medical, Inc.May 25, 2018
Hi Benjamin, We apologize for the inconvenience that this has caused you. We will forward your concern to the appropriate representative and have them reach out to you as soon as possible. Thank you, The Bioness Web Team
David
Bioness is a tremendous product for stroke recovery. The customer service is outstanding.
Response from Bioness Medical, Inc.May 25, 2018
Hi David, thanks so much for taking the time to provide feedback. We are glad to hear of your positive experience. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Kelli K.
FABULOUS! from my information gathering telephone calls through the purchase and fitting - the entire experience was delightful! My walking has drastically improved with the use of my Bioness device and I am forever thankful!
Response from Bioness Medical, Inc.May 25, 2018
Way to go Kelli! We are glad to hear the positive outcome of use with our device. Thanks so much for taking the time to provide feedback. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Michael W.
Customer service leaves a lot to be desired been trying to get new system since early December ‘17, still waiting May 25. However tech support very patient and helpful.
Response from Bioness Medical, Inc.May 25, 2018
Hi Michael, sorry to hear about your experience. We apologize for any difficulties you've had with trying to get your device. We will forward your concern to our team. Sincerely, The Bioness Web Marketing Team
Anna B.
assist in daily walk with out AFO a great relive on my foot.
Response from Bioness Medical, Inc.May 25, 2018
Hi Anna, we are glad to hear that your device is working for you. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Charles R.
Bioness has my business from now on and their customer service is great. A+
Response from Bioness Medical, Inc.May 25, 2018
Hi Charles, thanks so much for taking the time to provide feedback. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Web Marketing Team
Walter J.
Our initial meeting was helpful, respectful, professional and pleasant.
Response from Bioness Medical, Inc.May 25, 2018
Hi Walter, Thanks for sharing your positive experience with us. Please feel free to reach us if there is anything else we can do for you. Sincerely, The Bioness Web Marketing Team