Bioness Medical, Inc.Reviews of bionessmobility.com

Response from Bioness Medical, Inc.Feb 27, 2020

Hi Ross- Thank you so much for sharing your progress with us! We are happy to hear about the difference in your experience, from wearing a brace to the L300 Go. You are right that it does take a little time to get used to wearing the device. A six weak conditioning period usually, as the muscles become stronger and develop new memory. If you have any questions about this period, please don't hesitate to reach out to us or your Bioness rep! Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 27, 2020

Hi Jan - Thanks for your feedback! We appreciate your kind words and info about our team. Please keep us updated on your progress, and if you have any questions about your account or device reach out to us at any time. Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 27, 2020

Hi Kearri - Thanks so much for writing a review. We appreciate your feedback and apologize for any frustration you may have experienced. Please understand that our representatives cover large territories, however, we are working to expand the number of local events to bring fittings and screenings closer to you. Please don't hesitate to reach out to us if you have any questions or concerns regarding your account or device. Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 26, 2020

Hi Jill - thanks for taking the time to share your feedback with us. We are glad to hear that your device is working for you! Regarding electrode replacement, for hygienic and health purposes it is best practice to change them every two weeks to avoid stimulation inhibition and an unsterilized environment for the skin. If you would like more information on this, please give us a call and we would be happy to answer any questions you have. Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 26, 2020

Hi Blanca - thank you so much for giving us 5 stars on our customer service. If you ever have a question about your device or need account assistance, please don't hesitate to reach out to us. Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 26, 2020

Hi Gary - Thanks for taking the time to write a review. We appreciate your feedback! Our company is proud to serve customers with our expert team of clinical specialists. Regarding the app, the MyBioness Mobile App is a great way to manage device use, measure results, and save costs compared to our control unit. If you ever need an app tutorial, please reach out to us and we would be happy to walk you through. In the meantime, if you have any questions about your device or account please don't hesitate to reach out to us. Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 26, 2020

Hi Terri - Thank you so much for writing a review. We appreciate your feedback and understand how the purchasing process may be if coverage isn't provided. Our list of available resources is updated regularly, and we will submit this feedback to our team to re-review. In the meantime, if you have any questions about your account or device please don't hesitate to reach out to us. Sincerely, The Bioness Web Marketing Team

Response from Bioness Medical, Inc.Feb 26, 2020

Hi Walter - thank you for writing this review, we appreciate your feedback and honesty. Providing customers with good service is our priority. Regarding the mobile app, the app is actually an alternative to the device control unit at a significantly lower cost. If you ever change your mind, we will be happy to walk you through the app experience. Please don't hesitate to reach out to otherwise if you have any questions about your device or account. We're here to help. :-) Sincerely, The Bioness Web Marketing Team