Biolife Plasma Services is listed under Hospital & Emergency.
Biolife Plasma Services (biolifeplasma.com) has 1,093 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Janice W.
The wait time here is in sane. They are clearly under staffed. They make you wait in line forever and on top of that it's standing up. Then they call you and they make you wait at least another 30 min. On the bed. Akeobwhen you are done they make you wait another 15 minutes to remove the needle and cubes. In total you are there between 2-3hrs sometimes
Z
This company should specifically state if you’ve had cancer, that you can’t donate! Instead they make you go through the process and waste several hours of your time. I would say it looks like 75% of the people who come here are on drugs!
Jennifer V.
No one explained to me the new donor coupon to me so instead of getting the $90, I only received $40
Nellie B.
I have never been banned from a donation center. I donated regularly in Colorado and have never been treated like shit...Waco biolife, needs to do better...i respect rules and regs...when going to donate i was turned away for an exact match than waited for the amount of days they ( biolife employee) told me to and went back. I was able to donate, had my physical everything was fine , i asked ok when can i come back to do my next donation, the employee said a certain date and i was there that day...got thru the questions and finger prick and ding again an exact match ...like wth i was told i could go back that day and did...and i only donated there no where else ...so what the hell...they really need to get it straight ...so they tell me now im banned from there for "LIFE" R U FREAKING KIDDING ME!!! THE LADY WAS RUDE AND HAD THE NERVE TO SAY" THEY CAN'T TRUST ME" HUH TRUST ME ...U FREAKING TOLD ME I COULD DONATE AGAIN THAT DAY....BANNED FOR LIFE..... WELL BIOLIFE YOU NEED TO DO BETTER ..AND GET YOUR EMPLOYEES TO GET IT STRAIGHT THEY SCREWED UP NOT ME.... THEY DON'T EVEN DESERVE A STAR...MORE LIKE MINUS 10 STARS... VERY DISAPPOINTED IN BIOLIFE IN WACO , TEXAS
George S.
I gave plasma without asking the amount I would get. I was shocked to only get $40. But I was even more shocked to find messages in my app, sent over a few months, asking me to come back and offering stepwise increases for each donation. The last offer, still valid, started at $60! So, if I come back as my own idea, you knock me down $20? Cheapskates! And, finding someone to contact about it...??? A system designed to make a person give up. Like I'd go back now!
mr X.
they can easily double or triple the payout instead of giving out a very measly $40 - $60
Ro B.
After allowing money to be deducted from the card, the agents(plural) simply blame the issue on the merchants and supervisors appear to be non existent, even for a call back it appears that they are now stealing money from donors and are making readjustments to accounts. These issues JUST started happening as of 9/2026. The location and staff where I frequent are great but the customer service line is useless and not necessary since information is limited and unhelpful. Why should we, the Donors wait for a merchant hold to be released when there was no transaction to begin with?! As the agents told me it's to make sure the money is there and to try using a credit option that isn't even available
Rick B.
Been a client over two years with a known asthmatic conditions and was able to donate! 61 years of being a non smoking asthmatic, today it was determined that because a doctors note was written as being a mild case of Asthma/COPD I’m no longer eligible to donate cause of a clerical error! My Opinion Medical staff needs better qualified members in evaluating clients medical histories! My actual rating would be -5 ⭐️⭐️⭐️⭐️⭐️
