Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Nancy W.
Aug 18, 2026
Not enough help
The beginning it not was easy I asked for help but anyone get me the right answer. I finally I found by myself I did it what I needed to do
Response from Binance.USAug 18, 2026
Hi Nancy, Thank you for sharing your feedback. We’re sorry the experience wasn’t clear from the start. Your Binance.US exchange account and Web3 Wallet have separate balances, which can understandably cause some confusion when getting started. We’re glad you were ultimately able to find what you needed, and we appreciate your feedback as we continue working to make our support and educational resources clearer. Regards, Binance.US
Report
Jeanie Gubser J.
Aug 17, 2026
They haven't sent me the code to reset…
They haven't sent me the code to reset my password on my email yet
Response from Binance.USAug 17, 2026
Hi Jeanie, Thank you for sharing your feedback. We’re sorry to hear you’re having trouble receiving the code needed to reset your password. We’ve requested more information through Trustpilot so we can better identify your case and assist with the issue. Once we receive that information, we’ll be able to take a closer look. Regards, Binance.US
Report
Stephen D.
Aug 12, 2026
Ease of use
Ease of use. Gave precise information
Response from Binance.USAug 12, 2026
Hi Stephen, Thank you for the great review! We’re glad to hear you found the experience easy to use and received the precise information you needed. We appreciate you taking the time to share your feedback. Regards, Binance.US
Report
Scott J.
Aug 12, 2026
Great tech support
Great tech support! FAR better then other apps that have JUST AI bots
Response from Binance.USAug 12, 2026
Hi Scott, Thank you for the great review! We’re glad to hear you had a positive experience with our support team and appreciated being able to get the help you needed. We appreciate you taking the time to share your experience. Regards, Binance.US
Report
Evelyn
Aug 11, 2026
I had been inactive for two years
I had been inactive for two years, it was required I log in or lose my account. After two years, the requirement of a two factor authorization (which wasn't require when I started), changed devices, etc etc, it took some doing to get straighten out again in order to access my account. With the help of BAM (the Binance AI) and the people of Binance, I am hopeful things are going to go smoothly now.
Response from Binance.USAug 12, 2026
Hi Evelyn, Thank you for sharing your experience! We’re glad to hear BAM and our support team were able to help you navigate the account access and authentication process after some time away. We appreciate your patience throughout the process and hope everything continues to go smoothly from here. Regards, Binance.US
Report
Chris S.
Aug 10, 2026
Answers to the questions were spot on.
Answers to the questions were spot on.
Response from Binance.USAug 11, 2026
Hi Chris, Thank you for the great review! We’re glad to hear you received clear and accurate answers to your questions. We appreciate you taking the time to share your experience. Regards, Binance.US
Report
John P.
Aug 10, 2026
Bam solved my problem
Bam solved my problem. Yeeeessss!!!
Response from Binance.USAug 10, 2026
Hi John, Thank you for the great review! We’re glad to hear BAM was able to help resolve your issue. We appreciate you taking the time to share your experience. Regards, Binance.US
Report
Michael
Aug 9, 2026
8/6-7/26 After more than five…
8/6-7/26 After more than five hours in a chat where I was misdirected with what turned out to be incorrect and sometimes repeat directions, Zoey finally understood what was needed and sent a simple 6-line instruction for me to access ONE in Harmony Mainnet and transfer my balance to Binance. Looking back, with the proper directions the problem could have been solved in less than 10 minutes. It is always more difficult and undesirable when chatting with a bot instead of talking with a human. After the fact, I saw a support phone number on the site. But since I didn't need it anymore, I don't know how it would have gone had I seen the number and called it initially.
Response from Binance.USAug 10, 2026
Hi Michael, Thank you for sharing your detailed feedback. We’re sorry the support process took longer than it should have, but we’re glad Zoey was ultimately able to provide the instructions needed to resolve the issue. We appreciate your feedback about the chat experience and visibility of our support options. If you need assistance in the future, information about contacting our support team by live chat or phone is available here: https://support.binance.us/en/articles/9842955-how-to-contact-binance-us-customer-support Regards, Binance.US
Report