Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Marc T.
Aug 22, 2026
This company is horrible and terrible…
This company is horrible and terrible customer service!! I wired money to my account to buy crypto then send to my girlfriend. I was never able to send and they locked my account with over $600 left in it. I CANNOT get any answers from customer service or email or service support ticket. I called and still couldn’t get a person. This is the worst service I’ve ever experienced!!!!
Response from Binance.USAug 24, 2026
Hi Marc, Thank you for providing the additional information we requested. We’ve been able to identify your case and confirm that it is currently under review by the appropriate team. We understand how frustrating it can be to wait for clarity regarding your account and funds. Any further updates and next steps will be communicated directly through your existing support case as soon as they become available. Regards, Binance.US
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Jeremy B.
Aug 22, 2026
Travis is good
Travis is good. Solid help
Response from Binance.USAug 24, 2026
Hi Jeremy, Thank you for the great review! We’re glad to hear Travis provided the solid support you needed. We appreciate you taking the time to recognize his help. Regards, Binance.US
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customer
Aug 22, 2026
I’m still waiting for someone help me…
I’m still waiting for someone help me with my transaction which is pending and not going through
Response from Binance.USAug 24, 2026
Hi there, Thank you for sharing your feedback. We’re sorry to hear your transaction is still pending, and we understand how frustrating it can be to wait for assistance. We’ve requested more information through Trustpilot so we can better identify your case and review the transaction you described. Once we receive that information, we’ll be able to take a closer look. Regards, Binance.US
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Felipe
Aug 20, 2026
learning with BinanceUS
I am just learning as I go. It’s not easy to start and understaall this. Crypto jargon. I have to ask to be sure I’m doing it right. The answers so far have been clear and straightforward. I am still a little scared and want to do baby steps, before I compromise a rather large amount of money.
Response from Binance.USAug 20, 2026
Hi Felipe, Thank you for sharing your experience. We’re glad to hear the answers you’ve received have been clear and straightforward as you continue learning about crypto. Taking the time to ask questions and become familiar with the platform is important, and our support team is here to help along the way. Regards, Binance.US
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Leonyla H.
Aug 19, 2026
Efficient service thanks Binance Us
Efficient service thanks Binance Us
Response from Binance.USAug 20, 2026
Hi Leonyla, Thank you for the great review! We’re glad to hear you had an efficient experience with Binance.US. We appreciate you taking the time to share your feedback. Regards, Binance.US
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Steve H.
Aug 19, 2026
No response from support after waiting 3 days.
They closed my account after I deposited funds via wire, it's been 3 days since I did that and still waiting for my funds to come back to my bank account, contacting support via live chat and via email to somebody called (Adam) from BAM but don't get any response, terrible customer service. Today my bank finally received the returned wire funds. Slow with no ability to talk to a human. glad to be moving on.
Response from Binance.USAug 19, 2026
Hi Steve, Thank you for sharing your feedback. We’re sorry to hear about the delay with your wire deposit and the difficulty getting an update from our support team. We’ve requested more information through Trustpilot so we can better identify your case and review the circumstances you described. Once we receive that information, we’ll be able to take a closer look and ensure your case is with the appropriate team. Regards, Binance.US
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Stephen P.
Aug 19, 2026
Issue finally resolved
I spoke to a previous agent, but they could not help. This agent found the problem and helped me get it resolved.
Response from Binance.USAug 19, 2026
Hi Stephen, Thank you for sharing your experience. We’re glad our agent was able to identify the issue and help get it resolved. We appreciate your patience throughout the process and thank you for choosing Binance.US. Regards, Binance.US
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Ron P.
Aug 19, 2026
they were a great help
they were a great help
Response from Binance.USAug 19, 2026
Hi Ron, Thank you for the great review! We’re glad to hear our support team was able to provide the help you needed. We appreciate you taking the time to share your experience. Regards, Binance.US
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