Binance.USBinance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing425 approved reviews, newest moderated first
Ronald
Respuestas claras y precisas..excelente el chat
Response from Binance.USSep 2, 2026
Hi Ronald, Thank you for the great review! We’re glad to hear you received clear and precise answers through our chat support. We appreciate you taking the time to share your experience. Regards, Binance.US
Melissa A.
I'm trying to think convert $29.99 from my binance account to my chime bank account and it says I can't I don't know how to do it . It has a dollar sign in front of it so I'm thinking it's already converted to cash but it's under usdt under Tron so I'm trying to convert it from usdt to USD but they said there's already a dollar sign so I can just go to it and be able to withdraw it to my bank account it's not that easy there's no withdrawal button does that send received trade bridge I'm so confused I'm trying to learn
Response from Binance.USSep 1, 2026
Hi Melissa, Thank you for sharing your feedback. We understand how confusing this process can be when you’re still learning how everything works. To withdraw to your bank account, you’ll first need to sell your USDT for USD. Once you have an available USD balance, you can withdraw it to your linked bank account. For more guidance: Sell crypto: https://support.binance.us/en/articles/9842897-how-to-buy-sell-crypto-easily-with-the-buy-crypto-feature Withdraw USD: https://support.binance.us/en/articles/12454471-how-to-withdraw-usd-via-ach If you need additional help, please visit https://support.binance.us/en/ and our team will be happy to assist. Regards, Binance.US
Andrew
After 8 yrs away from Crypto come back to find my regular Binance INTL account was closed, prompting me to their US based site and so last week I decided to jump back in and spent MUCH time going back and forth verifying my account due to inefficiencies on their end. And after finally resolving that matter, I spent even MORE time trying to figure out how to properly secure my account with 2FA (i.e. Google Authenticator), which was finally resolved. And lastly, I spent some more time to properly add payment methods to my account. So after a few days of setting everything up, I get a RIDICULOUS email from their SUPPORT dept stating potential suspicious activity and inexplicably closed my account with no notice, no recourse!?!?! I have never been removed from any account, let alone let go with no due process at all!!! So my recommendation is to stay FAR AWAY from Binance.US if they're residing stateside... Ironically, I had a great experience with Binance Int'l back from 2017-2019... By their JUDGE, JURY & EXECUTIONER mentality toward closing my account should concern any prospective and current client!!! Conversely, I have had nothing but positive experiences with both the customer service departments of Gemini & Kraken so thank goodness they DEFINITELY are not the only game in town!!!
Response from Binance.USSep 1, 2026
Hi Andrew, Thank you for sharing your feedback. We’re sorry to hear about your experience setting up your account and the frustration surrounding the subsequent account review. We’ve been able to identify your case and confirm that it has been reviewed by the appropriate team. For security and privacy reasons, we’re unable to discuss account-specific decisions publicly. Any available information regarding your account will be communicated directly through the appropriate support channel. Regards, Binance.US
Peter A.
I immediately was given human support by chat with an impending serious issue. It was quickly clarified. Fyi: I am enjoying almost zero fees with my API trading. I couldn't be happier.
Response from Binance.USAug 31, 2026
Hi Peter, Thank you for the great review! We’re glad to hear you were able to quickly connect with a member of our support team and get the clarification you needed. We also appreciate your feedback on your API trading experience and are happy to hear you’re enjoying Binance.US. Regards, Binance.US
Yaya S.
I tried very hard to clear the matter and several communications but unfortunately still not resolved
Response from Binance.USAug 31, 2026
Hi Yaya, Thank you for sharing your feedback. We’re sorry to hear you’re still having trouble logging in despite multiple attempts to resolve the issue. We’ve requested more information through Trustpilot so we can better identify your case and review the circumstances you described. Once we receive that information, we’ll be able to take a closer look and help with the appropriate next steps. Regards, Binance.US
Jo Y.
My experience with Binance Customer Support has been mixed. When I am able to communicate with a customer service representative, they are generally courteous and helpful. However, getting timely assistance from a live representative can be difficult, and responses can be slow. Most of the time, I initially receive automated or AI-generated responses, which are not always sufficient for account-specific concerns that require individual attention. I would appreciate easier access to live customer support, faster response times, and more consistent follow-up, particularly for urgent account or transaction issues. I hope Binance will continue improving its customer support system, especially by making knowledgeable human representatives more readily available when automated assistance cannot resolve the issue.
Response from Binance.USAug 31, 2026
Hi Jo, Thank you for sharing your thoughtful feedback. We’re glad to hear our support representatives have been courteous and helpful when you’ve connected with them, and we understand your feedback around faster access to live support and more consistent follow-up. We’re continually working to improve the support experience, including how customers transition from automated assistance to our support team when additional help is needed. We appreciate you taking the time to share where we can improve. Regards, Binance.US
Wenjiang Y.
I like your com. Thank your people
Response from Binance.USAug 31, 2026
Hi Wenjiang, Thank you for the great review! We’re glad to hear you’ve had a positive experience with Binance.US and our team. We appreciate your support! Regards, Binance.US
Nelfheldaie C.
Hello, I need help changing the phone number linked to my Binance account. I have been trying to update it for the past two weeks, but I still haven’t been able to complete the process. I need access to my account so I can use my USDT. Please help me update my phone number as soon as possible. Thank you.
Response from Binance.USAug 31, 2026
Hi Nelfheldaie, Thank you for sharing your feedback. We’re sorry to hear you’ve been having trouble updating the phone number associated with your account and regaining access. We’ve requested more information through Trustpilot so we can better identify your case and review the circumstances you described. Once we receive that information, we’ll be able to take a closer look and help with the appropriate next steps. Regards, Binance.US
