Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Jo M.
Jan 13, 2021
Cumbersome to work with and no support
Cumbersome to open an account. The trying to deposit money to my account fails and there is more work to do to send videos and statements to customer support on the account you are trying to transfer from. If this is how hard it is to actually get money into your account then I hate to see what happens when you try to pull money. Customer service seems to be some kind of robot.
Response from Binance.USJun 3, 2026
Hi Jo, Thank you for sharing your feedback. We’re sorry to hear about your account setup, deposit, and support experience, and we understand how frustrating it can be when funding requirements aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and USD funding flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Shawn
Dec 30, 2020
Horrible Experience
Almost ten days of withdrawal and not receiving my money back. Filed a ticket almost a week ago but nothing but crickets. No other way to contact these people. There is only one email after submitting the initial ticket that warns against filing additional tickets. Contacted "Binance" but they mentioned they cannot address issues with "Binance.us".
Response from Binance.USJun 3, 2026
Hi Shawn, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and support experience, and we understand how frustrating it can be when funds do not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Shane W.
Dec 30, 2020
Will disable account and not respond to…
Will disable account and not respond to you in any kind of way for an insane amount of time. Worst possible customer support of all time...run
Response from Binance.USJun 3, 2026
Hi Shane, Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Jack K.
Dec 27, 2020
very slow
very slow. Lags. This app will force quit on you, that is if you’re ever able to get past verification. It seems that the only problems are with the “U.S. Binance” app. Their basically is no customer service. The part that scares me is the lagging and force quitting of the app.
Response from Binance.USJun 3, 2026
Hi Jack, Thank you for sharing your feedback. We’re sorry to hear about your app performance, verification, and support experience, and we understand how frustrating lagging or force-closing issues can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and verification flows. We’d welcome you to check out the latest improvements. Regards, Binance.US
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Rami
Dec 25, 2020
This exchange is far to slow to do…
This exchange is far to slow to do anything. Like everyone else I made an account and couldn't sign in after a few hrs after creating the account. I had to change my password multiple times to get it to work. I'd stay away from this exchange. They have been established for at least 6 months in the US branch and longer on their main platform. Just disappointing. Binance.Us you need to do better!!!!!!
Response from Binance.USJun 3, 2026
Hi Rami, Thank you for sharing your feedback. We’re sorry to hear about your sign-in and account access experience, and we understand how frustrating it can be when getting started is slower than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to login and account access flows. We’d welcome you to check out the latest improvements. Regards, Binance.US
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Alan
Dec 20, 2020
Disapointing first experience
I had opened an account with Binance.US and as per the requirements, I provided my federally issued ID. I received an automated reply that the ID was not accepted and that I would need to submit a federal ID, which is what i had already submitted previously. I contacted customer support to see about this figuring it was a simple error and the agent said to provide a federal ID, when I explained to the agent that's precisely what i had already done and asked them to look into it and for further instructions they stopped responding. At the time of this writing I had not received a reply. I'm not sure if I had been corresponding with a 'bot', or with a person of limited ability. But in either way, I submitted the requested verification ID only to be repeatedly asked to resubmit the same thing. It's clearly an error, but the fact a simple issue as this cannot be resolved speaks to the likely competence of the whole.
Response from Binance.USJun 3, 2026
Hi Alan, Thank you for sharing your feedback. We’re sorry to hear about your ID verification and support experience, and we understand how frustrating it can be when the same information appears to be requested again. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Gerry M.
Dec 13, 2020
Binance US
Binance US. Sign up process a nightmare I don't recommend this company. Cumbersome steps to follow, too slow verification process. If this is the beginning I don't want to see the end. I'm done with them.
Response from Binance.USJun 3, 2026
Hi Gerry, Thank you for sharing your feedback. We’re sorry to hear about your sign-up and verification experience, and we understand how frustrating onboarding delays can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Diggers B.
Dec 9, 2020
Had to change
Binance used to be a good exchange, but recent support issues and withdrawal problems have driven me away from it, and they simply don't care enough to fix these issues.
Response from Binance.USJun 3, 2026
Hi Diggers, Thank you for sharing your feedback. We’re sorry to hear about your support and withdrawal experience, and we understand how frustrating it can be when platform issues impact your experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to withdrawal and support flows. We’d welcome you to check out the latest improvements. Regards, Binance.US
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