Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Stacey S.
Feb 23, 2021
Completely ghosted by Binance as they…
Completely ghosted by Binance as they hold funds hostage. Won't respond to tickets (except canned FAQ's). Can't access my funds nearly 2 weeks. New verification system fails repeatedly, App continuously cycles to login - total fail for service and functionality. Oh yeah and I'll have to pay $$$ to move my own funds from Binance to US Binance. Sweet!
Response from Binance.USJun 4, 2026
Hi Stacey, Thank you for sharing your feedback. We’re sorry to hear about your fund access, verification, app, and support experience, and we understand how frustrating it can be when account review or transfer steps take longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, account access, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Farhad “Fam04” R.
Feb 22, 2021
It's been 2 weeks since I signed up
It's been 2 weeks since I signed up. The website says by doing the basic verification you can buy crypto. Will it didn't allow me to buy and made me do the advanced verification. then it says it takes 2 weeks to complete the verification. the customer service is only through email and it takes for ever to get back to you and then they send you what's in FAQs which is no help.
Response from Binance.USJun 4, 2026
Hi Farhad, Thank you for sharing your feedback. We’re sorry to hear about your verification, crypto buying, and support experience, and we understand how frustrating it can be when onboarding takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
Report
Thiel R.
Feb 21, 2021
Cannot withdraw funds
Cannot withdraw funds from my Binance.US account. Is there a negative rating? That's what I would give if I could. It's been several weeks and I still can't withdraw my funds. I have sent tickets with no response. How are they doing this? They never send a confirmation email for any transactions. So I am not able to confirm, then the transactions get canceled. They were able to send this confirmation to the same email address before so it's not being marked as Spam/Junk. It's criminal what they are doing.
Response from Binance.USJul 10, 2026
Hi Thiel, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and email confirmation experience, and we understand how frustrating it can be when you’re unable to access your funds. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to withdrawals, transaction notifications, and support workflows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US
Report
C M.
Feb 21, 2021
Still waiting after two weeks to simply…
Still waiting after two weeks to simply access my funds. They wont let me withdrawal even though Ive submitted every document they have asked for. Scam of a company.
Response from Binance.USJun 4, 2026
Hi C Mac, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, document review, and support experience, and we understand how frustrating it can be when access to funds takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Clara H.
Feb 20, 2021
Laura.michell73 via👈🏽 Instagram got…
Laura.michell73 via👈🏽 Instagram got my complains filed and also got back my deposit from this platform, I’m glad am sharing my own good works of her
Report
Efu
Feb 19, 2021
Its been over 8 days since they told…
Its been over 8 days since they told they will fix the issue. I have open the account and unable to deposit money in order to trade cryptos. Jumped into the live support line and has been 5 times since, and was on queue for like hours (behind over 250 ppl on the queue) each times. The first time they issue me a ticket number outlining the issue to be resolved and promised will get it fix within 3 days. That was then on 12th Feb 2021 and till today nothing get fixed. I have also sent them two emails following up with the case and none of them bother to respond my emails at all...not even an acknowledgement! How can Binance ensure their investors can trust their monies and investments into a platform that doesnt even respond to email and keeping their promised within the time frame as promised. TERRIBLE SERVICE and AVOID AT ALL COST!! Beware and read if your ok with No tech support (no real person to talk to) if anything goes wrong with your account.
Response from Binance.USJun 4, 2026
Hi Efu, Thank you for sharing your feedback. We’re sorry to hear about your deposit, live support, and account setup experience, and we understand how frustrating it can be when an issue isn’t resolved within the expected timeframe. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, onboarding, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Robertc
Feb 18, 2021
Its been over two weeks
Its been two weeks, and not a single "Non-Automated" response back to my ticket. They are holding my money, and have not even responded yet. Beware and read if your ok with No tech support if anything goes wrong with your account.
Response from Binance.USJun 4, 2026
Hi Robertc, Thank you for sharing your feedback. We’re sorry to hear about your fund access and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
jdenelsbeck
Feb 16, 2021
Unbelievably terrible service
Unbelievably terrible service. Practically Criminal catherinegcoley Here is the LinkedIn page for the CEO of Binance.Us Those of us being cheated need to get together and hire the right attorney to put these issues to rest!!!
Response from Binance.USJun 4, 2026
Hi jdenelsbeck, Thank you for sharing your feedback. We’re sorry to hear about your support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to support and account review flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report