Damian
Never received a tracking number, shipment confirmation and order itself
I purchased a CarPlay kit from this company on 17th of April after reading about their devices online. I thought it might be a good idea,although I was aware that it's a risky move. I have never purchased anything from them before. I received an email which they call verification. Basically they tell you if it is an urgent matter, you shouldn't purchased it, but since you already did it means that you should cancel it (I don't even want to know about canceling procedure), they ask you if you are sure that can handle the installation process, you need to convince them, otherwise they probably might cancel the order. They ask you where did you hear about them, so I made a long and detailed email since I really wanted what I thought I would get. I received auto reply about ways to contact them and them and again telling me about huge amount of orders they are having, it's in their auto reply. It said that it could take up to a five days until they could provide a tracking number. Today is June 17th and I still didn't get that tracking number. After 3 attempts to find out what is going on with my order (after one month, month and a half and two months), a guy on WA finally told me that it was returned to them because it was denied by customs. After that moment the guy tried to convince me how these things are normal and I was basically a crazy person for wondering how and why this happened, why I never received a tracking number so that I could know it is in my country at custom, call them and check what's going on. Basically after two months of ignoring this guy tried to be something like a support and completely failed at it simply because he didn't and didn't want to answer me basic questions like why I didn't received a tracking number ir the information that my order is actually shipped at all because I never had any idea if it was shipped or not, if I have been scammed or what,so there was no way for me to react and solve this issue whatever it was at customs. The guy sent me a screenshot of a chat without date where someone says "This customer's shipment was returned because the address requires the customer to handle customs clearance. Should I cancel the order or resend it" There was no answer on that screenshot and who knows when it happened. If I had this information I could have been able to resolve this issue, but I didn't because I don't have a tracking number and I wasn't contacted by the customs either. There was probably no phone number on the package (from previous experience this is the reason for them to not contact you). The guy was acting like I disrespected him and I definitely didn't. He never answered my questions and he was still sending messages with basically for me irrelevant information. Now he was ready to chat after I wasted two months and money for which I received an email that it is refunded but it could take up to ten days. I blocked him at the end, it was pointless. I have sent another email asking for a tracking number because people at customs can't help me without it, they can't check why it was returned. I probably had to pay some import fees and taxes before they could process it. They literally said that there are no reasons why such a device couldn't be imported in my country, so I still don't know what happened. The only thing that the support guy did was to block all future orders from my country, as he said anyway. All of that based on information I provided above. So it is on you to decide should you deal with them and take your chances. They couldn't provide a tracking number for the order which cost me 366,43 €. Imagine that level of responsibility and professionalism. This was supposed to be a South Korean product but at this point I am pretty sure it's Chinese and that would get the same thing on Ali express, which was never the plan. My suggestion would be, just don't, use some reliable service or company as this seems like a joke. Update 19th of June. "We also offered you replacement + discount which you declined." This is not true, the other way to define is - it is a lie. I have the conversation and saved screenshots. Now you can invent any story about what was going on in the head of customer support guy, but it doesn't change the facts. If asking why this happened and asking for the tracking number, as well as why I didn't got the information that my order is shipped, is a hostile to you and you customer support, you have a huge problem. I don't live in UK, so why would it be sent to UK? Your colleague never mentioned UK in the chat. You don't even know what you are talking about and even if this is true, your colleague then literally blocked all orders for another country because you had issues with UK customs, which is ridiculous. In what way I could influence the customs of another country? You simply proved how incompetent and unprofessional your are with this repl