Bilt Technologies, Inc.Reviews of biltrewards.com

If I could give 0 stars I would. Absolutely terribly managed and horrible customer service. I’ve had serious issues with fraud with this account that have been very poorly handled. Then they kept putting blocks on my card requiring many phone calls to figure out what was going on. Never got an answer there and the only payments I had were my reoccurring ones so nothing that could’ve been flagged. The best part is I was never notified when the blocks were placed on my account. I didn’t find out either time until I got an email from management saying my rent payment declined twice. It came through on their end as if it was insufficient funds and cost me $50 in fees. Bilt refused to acknowledge the error or take any accountability or do anything to resolve the issue or reimburse.

Slow processing times for non-bilt card holders has become a huge issue and now I’m not longer able to pay using the portal and have to get physical cashiers checks like it’s 1980.. not to mention it now looks like I failed to pay on time because of the slow processing times. The old portal my building used do processing within 3 days. From what I found online Bilt could be anywhere from 5-8 days. So basically twice as long but supposedly newer and “better”? Yeah right. Thanks for adding to my misery for 6 months of a forced check process now, Bilt. Hope my misery brings you joy as I struggle :/

This company is absolute garbage. They are basically the Temu of apartment payment services. Tries to say that it is great for tenants and rewards are at no cost to the PM company! But in reality this unnecessary leech of a company siphons off resources from our tenants with their high fees. NOBODY considers this to be an amenity. When I was trying to pay rent for the first time, I honestly thought the apartment website had a virus and was forcing redirection into a scam website. I was not far off. Not sure how this company weaseled into this PM company's books, but I will be vehemently requesting we cut ties with them as I climb the ladder at my current company.

It's never been more difficult to give someone money in my life.

I decided to try Bilt Rewards for my rent payment, but it turned out to be a costly mistake. Despite paying off my Bilt Mastercard balance on October 2, my rent payment on October 7 failed due to "insufficient credit." When I contacted support, they couldn’t offer any real help, instead directing me to Wells Fargo, the issuer of the Bilt Mastercard. Wells Fargo confirmed that there was sufficient credit on my account, yet Bilt still failed to process the payment, leading to a late fee with my property management. What’s worse, Bilt support admitted they have no control over the Bilt Mastercard and couldn’t resolve the issue. I’ve now incurred unnecessary fees and wasted time trying to fix a problem caused by their system. If you’re considering Bilt for rent payments, think twice — it’s not worth the risk of late fees and poor customer support when things go wrong.

I asked for assistance in getting an email address corrected. The request I turned in three days has been "escalated" as many times, though they finally decided I can make an appointment to talk to them in two days. I have to pay extra now to get a money order from my bank. This wait time is unacceptable.

The customer support for this site is awful. You are unable to talk to someone on the phone and you have to use a texting service for tech help. I recently renewed my lease through my apartment complex, and I had this service for the past 6 months with relatively no issues. However, this time someone entered my email wrong and I was unable to access my account. I tried to have tech support help me and I was waiting to be connected to a specialist for hours. I was frantic trying to pay my rent for this month so I explained my situation to the leasing office and I have them a cashiers check for my rent. After 5 days of being unable to access my account I was finally able to get in. With no help from tech support. Once I get onto my account I can see that my check was scanned in, but my auto pay kicked in and now I have essentially paid my rent twice. I am extremely frustrated at the situation and the lack of help from Bilt. I do not feel like my information is secure, and I will not pay my rent on this website anymore. If anyone is thinking about getting a card through them or paying their rent I hope you read this first. I also hope you know that if you run into any issues you will not be able to get the help you need, and most likely you will have to figure it out on your own. Luckily I am very tech savvy, but if my parents had to deal with this it would have been a different situation.

My property uses this site for rent. The site is broken. It does not show the history for rent charges. The customer support also doesn't work and I can not contact anyone to resolve my issues.